At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer service.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Enjoy a company van, enhanced overtime rates, and professional development opportunities.
- Other info: Flexible working hours and career progression pathways available.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 in Heavy Vehicle or PSV Engineering and relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
Job type: Permanent
Location: England
Closing date: Sunday 05 Jul
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We're looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you'll be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service.
We are currently seeking Mobile Support Engineers based in Liverpool region. Monday - Thursday 8.15am-5pm, Friday 8am-1pm.
What You'll Do
As a Mobile Service Engineer, you'll be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You'll build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
Key responsibilities include:
- Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Performing warranty and campaign repairs in line with company procedures.
- Communicating root cause analysis and repair estimates to the Parts & Service Team.
- Promoting Wrightbus parts and services to customers.
- Maintaining accurate records and ensuring compliance with audit standards.
- Supporting customers on-site and at various locations as required.
- Participating in ongoing training, including factory-based and EV/Hydrogen systems.
What We're Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year's experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
We offer a comprehensive package designed to support your career and wellbeing:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Enhanced overtime rates (1.3x, 1.5x, 2x)
- Opportunities to work across the UK, Europe, and Asia
- Professional development including EV & Hydrogen training
- IT and diagnostic equipment provided
- Work with leading operators across the UK
- Discretionary bonus scheme
- Life insurance
- Medicash health scheme
- Discounts with major retailers
- Career progression pathways
- Flexitime options
Ready to drive the future of transport? Apply now and become part of a team that's shaping the next generation of sustainable mobility.
Mobile Support Engineer ( Liverpool Region) employer: Wrightbus
Wrightbus is an exceptional employer, offering a dynamic work environment in the Liverpool region where innovation meets sustainability. With a strong focus on employee development, including training in cutting-edge EV and Hydrogen technologies, we provide our Mobile Support Engineers with comprehensive benefits such as enhanced overtime rates, a company van, and opportunities for career progression. Join us to be part of a forward-thinking team dedicated to delivering world-class service in zero-emission transport solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer ( Liverpool Region)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Mobile Support Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a Mobile Service Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be sure to highlight them during interviews. Use specific examples to demonstrate how you can deliver exceptional service to customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wrightbus team!
We think you need these skills to ace Mobile Support Engineer ( Liverpool Region)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Support Engineer role. Highlight your relevant experience, especially in diagnosing mechanical and electrical faults, and any qualifications like NVQ Level 3 or City & Guilds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about zero-emission transport solutions and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Customer Service Skills:Since this is a customer-facing role, make sure to highlight your experience in providing exceptional service. Share examples of how you've built strong relationships with customers and resolved issues efficiently. We value those who can keep our clients happy!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we find the right candidates, so get your application in as soon as possible through our website. We can't wait to hear from you!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with common faults and diagnostic tools that you might encounter in the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've built relationships and resolved issues in the past. Think of specific examples where you provided exceptional service or support.
✨Be Ready for Technical Questions
Expect questions that test your problem-solving abilities. Prepare to walk through how you would diagnose a fault or perform a repair, using the Wrightbus manuals as a reference point.
✨Demonstrate Flexibility
Highlight your willingness to work varied shifts and travel as needed. Share any previous experiences where you adapted to changing schedules or worked in different locations to meet customer needs.
