At a Glance
- Tasks: Support customers with vehicle faults and provide technical solutions on-site.
- Company: Join AllServiceOne, a leader in sustainable public transport solutions under Wrightbus.
- Benefits: Enjoy overtime pay, training on cutting-edge technologies, and a company van.
- Other info: Flexible working hours and opportunities for career progression available.
- Why this job: Be part of a pioneering team making a real impact on the environment.
- Qualifications: NVQ level 3 or equivalent experience in heavy vehicle engineering required.
The predicted salary is between 36000 - 60000 £ per year.
“We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.”
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We’re looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond.
This is a customer-facing role where you’ll be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service.
We are currently seeking Mobile Support Engineers based in Aberdeen and Edinburgh
What You’ll Do
As a Mobile Service Engineer, you’ll be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You’ll build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
Key responsibilities include:
- Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Performing warranty and campaign repairs in line with company procedures.
- Communicating root cause analysis and repair estimates to the Parts & Service Team.
- Promoting Wrightbus parts and services to customers.
- Maintaining accurate records and ensuring compliance with audit standards.
- Supporting customers on-site and at various locations as required.
- Participating in ongoing training, including factory-based and EV/Hydrogen systems.
What We’re Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year’s experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
We offer a comprehensive package designed to support your career and wellbeing:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Enhanced overtime rates (1.3x, 1.5x, 2x)
- Opportunities to work across the UK, Europe, and Asia
- IT and diagnostic equipment provided
- Work with leading operators across the UK
- Discretionary bonus scheme
- Discounts with major retailers
- Career progression pathways
Ready to drive the future of transport?
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Mobile Support Engineer employer: Wrightbus
Wrightbus is an exceptional employer for Finance Graduates, offering a dynamic and supportive work environment in the heart of Northern Ireland. With a strong focus on employee growth, you will benefit from a comprehensive 24-month graduate scheme that includes hands-on experience across key finance areas, mentorship from seasoned professionals, and financial support for your ACCA, CIMA, or ACA qualifications. Our inclusive culture, combined with perks like a Medicash Scheme, pension plan, and local discounts, ensures that you not only build a successful career but also enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer
✨Tip Number 1
Familiarise yourself with Wrightbus products and their specific technologies. Understanding the nuances of their vehicles will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of AllServiceOne or Wrightbus. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with diagnosing and repairing mechanical and electrical faults. Be ready to share specific examples that highlight your problem-solving skills and technical expertise.
✨Tip Number 4
Showcase your ability to work under pressure and manage customer relationships effectively. Think of scenarios where you've successfully resolved customer issues, as this will be crucial for the Mobile Support Engineer role.
We think you need these skills to ace Mobile Support Engineer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Mobile Support Engineer. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience:Emphasise your engineering background, particularly any experience with heavy vehicles or PSV environments. Mention specific examples where you diagnosed and repaired faults effectively, as this is crucial for the role.
Showcase Technical Skills:Detail your mechanical skills and familiarity with diagnostic equipment. Include any experience with Microsoft Office tools, as these are mentioned in the job requirements. This will demonstrate your technical proficiency.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you are passionate about sustainable transportation and how your skills can contribute to AllServiceOne's mission. Make sure to express your enthusiasm for the role and the company.
How to prepare for a job interview at Wrightbus
✨Know Your Technical Stuff
As a Mobile Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on your understanding of mechanical and electrical systems, especially those related to heavy vehicles and Wrightbus products. Be prepared to discuss specific examples of how you've diagnosed and repaired faults in the past.
✨Showcase Your Customer Service Skills
This role involves building relationships with customers, so it's crucial to highlight your customer service experience. Think of instances where you've effectively resolved customer queries or concerns, and be ready to share these stories during the interview.
✨Familiarise Yourself with the Company
Research AllServiceOne and Wrightbus thoroughly. Understand their mission to promote sustainable transportation and be ready to discuss how your values align with theirs. This shows genuine interest and can set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or problem-solving questions during the interview. Practice articulating your thought process when diagnosing vehicle faults or estimating repairs. This will demonstrate your analytical skills and ability to think on your feet.
