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- Tasks: Manage IT support, infrastructure, and security while leading a dynamic team.
- Company: Join Wrightbus, a leader in innovative transport solutions.
- Benefits: Enjoy flexitime, career progression, and discounts at local businesses.
- Why this job: Be part of a forward-thinking team that values innovation and continuous improvement.
- Qualifications: Degree in IT or related field with 5-7 years of relevant experience required.
- Other info: Apply early as we may close the vacancy once we find suitable candidates.
The predicted salary is between 48000 - 84000 £ per year.
Wrightbus Ballymena, Northern Ireland, United Kingdom
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Wrightbus Ballymena, Northern Ireland, United Kingdom
3 days ago Be among the first 25 applicants
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Job type: Permanent | Location: Wrightbus | Closing date: Friday 22 Aug 2025 08:00
We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We encourage early applications.
Purpose of Post
We are looking for a hands-on Manager responsible for ensuring the stability, integrity, and efficient operation of the organisation\’s IT Support and infrastructure.
Key Responsibilities
- Service Desk Management: Resolve user issues and service requests promptly, implement and manage ITIL-based support processes, monitor SLAs, KPIs, and user satisfaction, coordinate escalations and resolve high-priority issues.
- Infrastructure Management: Oversee design, performance, and availability of network, server, storage, and endpoints; manage hardware, software, cloud, and on-premise infrastructure with vendors and internal teams; support factory floor systems; maintain business continuity via backup, disaster recovery, and high-availability.
- Security Management: Develop and maintain security policies (ISO 27001, Cyber Essentials), monitor tools, respond to threats, ensure GDPR and cybersecurity compliance, conduct assessments and penetration tests, manage endpoint security and patching.
- ERP Support: Support ERP implementation, provide technical support during testing, migration, training, and early phases, align support processes post-implementation.
- Team Leadership and Development: Lead, mentor, and develop the team; conduct performance reviews and training.
- IT Policies and Procedures: Develop and enforce policies; ensure compliance.
- Strategic Planning: Contribute to IT strategy; identify improvement opportunities; stay current with industry trends.
- Compliance and Auditing: Ensure legal and regulatory compliance; conduct audits; maintain documentation.
Essential Criteria
- Degree in Computer Science, IT, Cybersecurity, or related field (or equivalent experience).
- 5-7 years experience in designing, implementing, and managing IT infrastructure, including servers, networks, storage, and cloud services within the last 7 years.
- Proven experience in cybersecurity strategies, security assessments, and incident management.
- 5+ years experience in leading, mentoring, and developing IT teams.
- Experience managing relationships with IT vendors and service providers.
- Knowledge of cloud technologies, O365, networking, cybersecurity, Active Directory, Wi-Fi, multi-site management, firewalls, antivirus, EDR, and email security.
The Benefits
- 4% discretionary bonus
- Life Insurance
- Medicash scheme
- Discounts with local businesses
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
To be considered, complete the application on our careers page by clicking \”Continue to Application\” or \”Login/Register\”.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Motor Vehicle Manufacturing
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Locations recently posted: Ballymena, Belfast, Newtownabbey, Northern Ireland, United Kingdom
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IT Support & Operations Manager employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Operations Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role heavily relies on ITIL-based support. Understanding these principles will not only help you in the interview but also demonstrate your commitment to effective service management.
✨Tip Number 2
Showcase your experience with cybersecurity strategies and compliance standards like ISO 27001 and GDPR. Be prepared to discuss specific examples of how you've implemented security measures in previous roles, as this is a key aspect of the job.
✨Tip Number 3
Highlight your leadership skills by preparing examples of how you've successfully led and developed IT teams. Discuss any training initiatives or performance reviews you've conducted to illustrate your ability to foster a culture of continuous improvement.
✨Tip Number 4
Research the latest trends in cloud technologies and networking, particularly O365 architecture and multi-site management. Being knowledgeable about current industry developments will show that you're proactive and ready to contribute to the company's IT strategy.
We think you need these skills to ace IT Support & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and operations management. Focus on your achievements in managing IT infrastructure, leading teams, and implementing cybersecurity strategies.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your hands-on management style and how you can ensure the stability and integrity of IT operations at the company.
Highlight Relevant Skills: In your application, emphasise your skills in ITIL processes, vendor management, and team leadership. Provide examples of how you've successfully managed IT projects and improved service delivery.
Showcase Continuous Learning: Mention any recent training or certifications related to IT infrastructure, cybersecurity, or team management. This shows your commitment to staying current with industry trends and best practices.
How to prepare for a job interview at Wrightbus
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with IT infrastructure, including servers, networks, and cloud services. Highlight specific projects where you successfully implemented or managed these technologies, as this will demonstrate your hands-on capability.
✨Demonstrate Leadership Skills
Since the role involves team leadership, be ready to share examples of how you've led and developed teams in the past. Discuss your approach to mentoring and fostering a culture of continuous improvement, as this is crucial for the position.
✨Understand ITIL and Cybersecurity Standards
Familiarise yourself with ITIL-based support processes and cybersecurity standards like ISO 27001 and Cyber Essentials. Be prepared to discuss how you've applied these frameworks in previous roles to enhance service delivery and security compliance.
✨Prepare Questions About the Company
Research Wrightbus and prepare insightful questions about their IT strategy and future plans. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
