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For Companies At a Glance
- Tasks: Manage IT support, infrastructure, and security while leading a dynamic team.
- Company: Join Wrightbus, a leader in innovative transport solutions.
- Benefits: Enjoy flexitime, career progression, and discounts at local businesses.
- Why this job: Be part of a forward-thinking team that values innovation and continuous improvement.
- Qualifications: Degree in IT or related field with 5-7 years of relevant experience required.
- Other info: Apply early as we may close the vacancy once we find suitable candidates.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Job type: Permanent
Location: Wrightbus
Closing date: Tuesday 28 Oct 2025 08:00
\”We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.\”
Purpose of Post
We are looking for a hands‑on Manager who is responsible for ensuring the stability, integrity, and efficient operation of the organisation\’s IT Support and infrastructure.
Service Desk Management
- Resolve user issues and service requests promptly
- Implement and manage ITIL-based support processes
- Monitor SLAs, KPIs, and user satisfaction
- Coordinate escalations and resolve high‑priority issues
Infrastructure Management
- Oversee design, performance, and availability of network, server, storage, and endpoints
- Manage hardware, software, cloud, and on‑premise infrastructure with vendors and internal teams
- Support factory floor systems and minimise downtime
- Maintain business continuity via backup, disaster recovery, and high‑availability
Security Management
- Develop and maintain security policies, procedures, and standards (ISO 27001, Cyber Essentials)
- Monitor tools and respond to threats, vulnerabilities, and incidents
- Ensure GDPR and cyber security compliance
- Conduct assessments, scans, and penetration tests
- Manage endpoint security and patching
ERP Support
- Support ERP implementation and rollout readiness
- Provide technical support during testing, migration, training, and early‑life phases
- Align support processes post‑implementation
- Lead, mentor, and develop the team
Team Leadership and Development
- Lead, mentor, and develop the team
- Conduct performance reviews and offer training opportunities
IT Policies and Procedures
- Develop and enforce infrastructure and security policies
- Ensure best practice and regulatory compliance
Strategic Planning
- Contribute to IT strategy and roadmap
- Identify improvement and innovation opportunities
- Stay current with industry trends and technologies
Compliance and Auditing
- Ensure legal, regulatory, and industry compliance
- Conduct audits and assess security effectiveness
- Maintain documentation and records
Key Tasks
- Degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience)
- 5-7 years extensive experience in designing, implementing, and managing IT infrastructure, including servers, networks, storage, and cloud services, within the last 7 years.
- Cybersecurity: Proven experience in developing and implementing cybersecurity strategies, conducting security assessments, and managing security incidents.
- Team Leadership: 5+ years\’ experience in leading, mentoring, and developing IT Support, infrastructure or Systems Admin teams, fostering a culture of continuous improvement and excellence.
- Vendor Relations: Experience in managing relationships with IT vendors and service providers, including negotiating contracts and ensuring service delivery.
- Cloud Technologies
- O365 Architecture and Administration
- Networking
- Cyber Security
- Active Directory/DNS/Polices
- Wi‑Fi Management
- Multi‑site Management
- Strong Leadership and Team Management
- Firewalls/antivirus/EDR/Email security
The Benefits
- 4% discretionary bonus
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney\’s.
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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IT Support & Operations Manager employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Operations Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role heavily relies on ITIL-based support. Understanding these principles will not only help you in the interview but also demonstrate your commitment to effective service management.
✨Tip Number 2
Showcase your experience with cybersecurity strategies and compliance standards like ISO 27001 and GDPR. Be prepared to discuss specific examples of how you've implemented security measures in previous roles, as this is a key aspect of the job.
✨Tip Number 3
Highlight your leadership skills by preparing examples of how you've successfully led and developed IT teams. Discuss any training initiatives or performance reviews you've conducted to illustrate your ability to foster a culture of continuous improvement.
✨Tip Number 4
Research the latest trends in cloud technologies and networking, particularly O365 architecture and multi-site management. Being knowledgeable about current industry developments will show that you're proactive and ready to contribute to the company's IT strategy.
We think you need these skills to ace IT Support & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and operations management. Focus on your achievements in managing IT infrastructure, leading teams, and implementing cybersecurity strategies.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your hands-on management style and how you can ensure the stability and integrity of IT operations at the company.
Highlight Relevant Skills: In your application, emphasise your skills in ITIL processes, vendor management, and team leadership. Provide examples of how you've successfully managed IT projects and improved service delivery.
Showcase Continuous Learning: Mention any recent training or certifications related to IT infrastructure, cybersecurity, or team management. This shows your commitment to staying current with industry trends and best practices.
How to prepare for a job interview at Wrightbus
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with IT infrastructure, including servers, networks, and cloud services. Highlight specific projects where you successfully implemented or managed these technologies, as this will demonstrate your hands-on capability.
✨Demonstrate Leadership Skills
Since the role involves team leadership, be ready to share examples of how you've led and developed teams in the past. Discuss your approach to mentoring and fostering a culture of continuous improvement, as this is crucial for the position.
✨Understand ITIL and Cybersecurity Standards
Familiarise yourself with ITIL-based support processes and cybersecurity standards like ISO 27001 and Cyber Essentials. Be prepared to discuss how you've applied these frameworks in previous roles to enhance service delivery and security compliance.
✨Prepare Questions About the Company
Research Wrightbus and prepare insightful questions about their IT strategy and future plans. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
