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For Companies At a Glance
- Tasks: Manage customer accounts and ensure efficient order processing in a fast-paced environment.
- Company: Wrightbus is Europe's fastest growing production company, focused on innovation and customer service.
- Benefits: Enjoy a discretionary bonus, life insurance, discounts, free parking, and flexible hours.
- Why this job: Join a dynamic team where you can grow your career and make a real impact.
- Qualifications: 5 GCSEs including English and Maths, plus 1 year of relevant experience.
- Other info: Opportunity for professional development and career progression.
The predicted salary is between 30000 - 42000 £ per year.
Wrightbus is the fastest growing production company in Europe. We are recruiting for a Customer Sales Executive to ensure the delivery of an industry leading customer service function, providing accurate product information and the delivery of an effective and efficient sales ordering process in a fast-paced aftersales department.
The Role:
- Management of accounts assigned to you to make sure orders are processed through the system to delivery in as short a timeframe as possible.
- Communication with customers and external sales teams to ensure both are aware of when they will receive their parts.
- Aftermarket part sales administration, including upload of sales orders onto Sage.
- Ensure the accuracy of sales orders and invoices.
- Work closely with the purchasing team to provide pricing and commercial terms to international customers in an efficient and timely manner.
- Complete part tenders, request for quotation and price requests via customer portals, or directly by email.
- Provide customers with accurate estimated time of arrival for parts on back order.
- Liaise with technical departments to resolve customer technical enquiries.
- Advise customers of obsoleted parts, or parts which have been superseded.
- Create credit notes for faulty parts, over-charged items and discrepancy claims, as applicable.
- Compile monthly sales reports, KPI reports or other ad-hoc reports as required.
- Ensure that all systems are kept accurately up to date in a timely manner.
- Follow the escalation process in relation to any queries you are unable to directly resolve.
The Requirements:
- 5 x GCSE's (or equivalent) including English and Maths at Grade C or above.
- Demonstrate 1 years' experience in a similar position, with experience processing customer orders.
- Proven experience of dealing with customers via telephone & email.
- Competent in use of MS Office.
The Benefits:
- 4% discretionary bonus
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Customer Sales Executive employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Executive
✨Tip Number 1
Familiarise yourself with the products and services offered by Wrightbus. Understanding their offerings will help you communicate effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries via phone and email. Role-playing common customer scenarios can prepare you for real-life situations you might face in this role.
✨Tip Number 3
Get comfortable with using sales order systems like Sage. If you have experience with similar software, be ready to discuss how you can quickly adapt to new systems during your interview.
✨Tip Number 4
Prepare to discuss your experience with managing accounts and processing orders efficiently. Think of specific examples where you improved processes or enhanced customer satisfaction to share during your conversation.
We think you need these skills to ace Customer Sales Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Sales Executive position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in processing customer orders and dealing with customers via telephone and email. Use specific examples to demonstrate your skills in customer service and sales administration.
Showcase Your Skills: Mention your proficiency in MS Office and any other relevant software, such as Sage, which is mentioned in the job description. Providing examples of how you've used these tools effectively can strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Make sure to address how you can contribute to the fast-paced aftersales department and enhance customer satisfaction.
How to prepare for a job interview at Wrightbus
✨Know Your Product
Familiarise yourself with the products and services offered by Wrightbus. Understanding the specifics of the aftermarket parts and how they fit into the sales process will show your commitment and readiness for the role.
✨Demonstrate Communication Skills
Since the role involves liaising with customers and external sales teams, practice articulating your thoughts clearly. Be prepared to discuss how you would handle customer inquiries and ensure effective communication throughout the sales process.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles that highlight your experience in processing customer orders and managing accounts. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Prepare for Technical Questions
Given the need to liaise with technical departments, brush up on any relevant technical knowledge related to the products. Be prepared to discuss how you would approach resolving customer technical enquiries effectively.
