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- Tasks: Provide technical support via phone and email, assisting with product queries and vehicle assistance.
- Company: Join Wrightbus, Europe's fastest-growing production company, for an exciting career opportunity.
- Benefits: Enjoy a discretionary bonus, life insurance, discounts, and flexible working hours.
- Why this job: Make a real impact by helping customers with innovative bus technology.
- Qualifications: 5 GCSEs including English and Maths, plus relevant technical experience.
- Other info: Great career progression and professional development opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Job type: Permanent
Location: Wrightbus
Closing date: Thursday 08 Jan 2026 08:00
We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
The Job Summary: Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Engineer on a fixed term basis for 12 months. To effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.
The Role:
- Ensure all technical related telephone and email queries are handled daily in a prompt and effective manner.
- Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
- To produce, issue, control and keep records of all service part information as required.
- Ensure the latest product manual information is kept up to date for all relevant personnel and customers.
- Ensure the latest defect resolution information is relayed to all relevant personnel and customers.
- Assist with service/parts enquiries related to new bus tenders and contracts.
- Log any calls and identify training needs.
The Requirements:
- 5 x GCSE's (or equivalent) including English and Maths to grade C or above, and 5 years out of the last 7 years relevant experience in a manufacturing/technical role.
- Experience in delivering technical system information to customers/stakeholders.
- Experience in handling technical queries by phone and email.
- Experience of MS Office.
- Experience and knowledge in the use of 2D or 3D CAD.
- Experience/understanding of system classification, parts listings and BOMs.
- Knowledge and ability to interpret relevant legislative text.
- Ability to read and interpret technical engineering drawings.
- Knowledge of and ability to fault find and repair components and systems.
- Ability to keep accurate records and organised document storage.
The Benefits:
- Discretionary bonus.
- Life Insurance.
- Medicash scheme.
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking.
- Canteen.
- Career progression.
- Professional development.
- Flexitime.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Technical Support Engineer (Maternity Cover) in Ballymena employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Maternity Cover) in Ballymena
✨Tip Number 1
Get to know the company! Research Wrightbus and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical knowledge! Brush up on your understanding of CAD, parts listings, and technical queries. Being able to confidently discuss these topics will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Technical Support Engineer (Maternity Cover) in Ballymena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience, especially in handling technical queries and using CAD software. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Wrightbus. Mention specific experiences that relate to the job description and show your enthusiasm for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant to the role. Make it easy for us to see your qualifications!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the vacancy if we find the right candidate. Head over to our careers page and get your application in!
How to prepare for a job interview at Wrightbus
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Familiarise yourself with common technical queries and solutions, especially those relevant to the bus manufacturing industry. Being able to discuss specific examples of how you've handled similar issues in the past will impress the interviewers.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with customers and stakeholders. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to troubleshoot technical issues or assist customers remotely. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your experience.
✨Research Wrightbus and Their Products
Take some time to learn about Wrightbus and their product range. Understanding their latest innovations and challenges will help you tailor your answers and show genuine interest in the company. This knowledge can also help you ask insightful questions at the end of the interview.
