At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for internal customers.
- Company: Join Wrightbus, Europe's fastest-growing production company with a vibrant culture.
- Benefits: Enjoy a discretionary bonus, life insurance, discounts, and flexible working hours.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Make a real difference by solving tech problems and enhancing user experience.
- Qualifications: 4 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 33750 - 41250 £ per year.
Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely.
The Role:
- Provide day-to-day support and maintenance of the company's LAN, WAN, Wi-Fi and Firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce activity reports.
- Work within Active Directory/Group Policies/M365 Admin.
- Contribute to ongoing improvement projects.
- Log incidents and respond to service requests accurately.
- Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
The Requirements:
- 4 years equivalent experience in supporting, implementing, and managing IT services.
- Incident logging & resolving troubleshooting users' IT issues.
- End user IT support.
- Hands-on experience using and administering Active Directory, Office 365, desktop applications.
- Proven experience in network administration, configuration and securing network environments.
- Demonstrates an analytical approach to problem solving.
- Communicates fluently orally and in writing in English.
- MS Windows 10/11 wired & wireless network troubleshooting.
- MS Teams, MS Office, Active Directory.
The Benefits:
- Discretionary bonus.
- Life Insurance.
- Medicash scheme.
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking.
- Canteen.
- Career progression.
- Professional development.
- Flexitime.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Sevice Desk Analyst Level 2/3 in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer for Finance Graduates, offering a dynamic and supportive work environment in the heart of Northern Ireland. With a strong focus on employee growth, you will benefit from a comprehensive 24-month graduate scheme that includes hands-on experience across key finance areas, mentorship from seasoned professionals, and financial support for your ACCA, CIMA, or ACA qualifications. Our inclusive culture, combined with perks like a Medicash Scheme, pension plan, and local discounts, ensures that you not only build a successful career but also enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sevice Desk Analyst Level 2/3 in Ballymena
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wrightbus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wrightbus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wrightbus!
✨Direct Apply to Wrightbus
Let's not forget to apply directly through the Wrightbus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Sevice Desk Analyst Level 2/3 in Ballymena
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wrightbus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wrightbus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wrightbus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
