At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Wrightbus, Europe's fastest growing production company.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Fixed-term contract with opportunities to learn and develop skills.
- Why this job: Join a thriving team and make a real difference in IT support.
- Qualifications: 4 years of experience in IT support and incident management.
The predicted salary is between 36900 - 45100 £ per year.
- Job type: Temporary
- Job
Summary: Wrightbus is the fastest growing production company in Europe.
We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely.
This role is a fixed-term contract for 6 months.
The
Role: Provide Day-to-day support and maintenance of company's LAN, WAN, Wi-Fi and Firewall infrastructure.
Diagnose and resolve hardware and software issues.
Follow up with customers, provide feedback, and see problems through to resolution.
Update customer data and produce activity reports.
Work within Active Directory/Group Policies/M365 Admin Contribute to ongoing improvement projects.
Log incidents and respond to service requests accurately, Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
Maintain detailed records of incidents and resolutions.
Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
Collaborate with colleagues to identify root causes and implement solutions.
Coordinate with external vendors for hardware and software problem resolution.
Create and update knowledge base articles for common issues.
Document procedures and best practices for future reference.
Provide basic training to end-users on IT tools and applications.
Promote self-help resources to empower users.
The Requirements 4 years Equivalent experience in supporting, implementing, and managing IT services.
Incident logging
Service Desk Analyst - Level 2 (Fixed term contract -6 months) TLNT1_NI in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer for Finance Graduates, offering a dynamic and supportive work environment in the heart of Northern Ireland. With a strong focus on employee growth, you will benefit from a comprehensive 24-month graduate scheme that includes hands-on experience across key finance areas, mentorship from seasoned professionals, and financial support for your ACCA, CIMA, or ACA qualifications. Our inclusive culture, combined with perks like a Medicash Scheme, pension plan, and local discounts, ensures that you not only build a successful career but also enjoy a fulfilling work-life balance.
