At a Glance
- Tasks: Provide IT support and troubleshoot issues for internal customers, both on-site and remotely.
- Company: Wrightbus, Europe's fastest growing production company.
- Benefits: Discretionary bonus, life insurance, discounts, free parking, and career progression.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 4 years of experience in IT support and network administration.
The predicted salary is between 33750 - 41250 £ per year.
Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely. This role is a fixed-term contract for 6 months.
The Role:
- Provide day-to-day support and maintenance of the company's LAN, WAN, Wi-Fi and Firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce activity reports.
- Work within Active Directory/Group Policies/M365 Admin.
- Contribute to ongoing improvement projects.
- Log incidents and respond to service requests accurately.
- Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
The Requirements:
- 4 years equivalent experience in supporting, implementing, and managing IT services.
- Incident logging & resolving troubleshooting users' IT issues.
- End user IT support.
- Hands-on experience using and administering Active Directory, Office 365, desktop applications.
- Proven experience in network administration, configuration and securing network environments.
- Demonstrates an analytical approach to problem solving.
- Communicates fluently orally and in writing in English.
- MS Windows 10/11 wired & wireless network troubleshooting.
- MS Teams, MS Office, Active Directory.
The Benefits:
- Discretionary bonus.
- Life Insurance.
- Medicash scheme.
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking.
- Canteen.
- Career progression.
- Professional development.
- Flexitime.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Service Desk Analyst - Level 2 (Fixed term contract -6 months) in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer for Finance Graduates, offering a dynamic and supportive work environment in the heart of Northern Ireland. With a strong focus on employee growth, you will benefit from a comprehensive 24-month graduate scheme that includes hands-on experience across key finance areas, mentorship from seasoned professionals, and financial support for your ACCA, CIMA, or ACA qualifications. Our inclusive culture, combined with perks like a Medicash Scheme, pension plan, and local discounts, ensures that you not only build a successful career but also enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Level 2 (Fixed term contract -6 months) in Ballymena
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Wrightbus that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Analyst - Level 2 (Fixed term contract -6 months) in Ballymena
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Wrightbus, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Wrightbus can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Wrightbus will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Wrightbus
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Wrightbus. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Wrightbus.
