At a Glance
- Tasks: Lead exciting vehicle rework campaigns and manage teams for successful project execution.
- Company: Join a forward-thinking automotive company with a focus on innovation and teamwork.
- Benefits: Enjoy life insurance, discounts, career progression, and flexible working hours.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Degree in Engineering or Business, plus experience in project management.
The predicted salary is between 40000 - 50000 £ per year.
As the Service Campaign Manager, you will play a crucial role in ensuring the successful rollout of proactive rework initiatives (referred to as 'campaigns'), for vehicles in the field.
Responsibilities
- Develop and execute detailed plans for vehicle retrofit campaigns.
- Create detailed campaign assessment documents to support senior management decision-making.
- Evaluate campaign necessity, considering safety risks, customer demand, cost, and other decision-making criteria.
- Calculate estimated costs for each campaign, including parts, labour, and associated expenses.
- Estimate campaign completion timelines, accounting for vehicle availability, labour capacity, and rework duration.
- Manage the campaign team, contractors, suppliers & related stakeholders to ensure field campaign work is carried out in the most cost and time efficient manner.
- Review technical engineering work instructions to assess real-world feasibility for rework activities.
- Effectively plan & complete vehicle recalls/retrofits, in accordance with TSB instructions.
- Effectively plan work teams to maximise efficiency.
- Communicate with Regional Service Managers, Mobile Service Engineers, and Contractors, to track vehicle completion.
- Liaise with third party contractors and service providers to ensure seamless implementation.
- Load & control sales orders for campaign material.
- Manage Campaign stock control on Sage i.e. Sales Orders, production receipts, issues & stock transfers.
- Investigate & solve campaign material delivery discrepancies.
- Develop and maintain close working relationships with customers, depots, engineering teams, field service engineers, and contractors.
- Clearly communicate campaign rework details and implementation plans with customers.
- Ensure change detail is relayed to all relevant customers, for Customer vehicle change traceability.
- Verify sub-contractor invoices.
- Ensure campaigns are delivered within the allocated budget.
- Monitor adherence to estimated timing plans, adjusting resources as needed.
- Track the progress of all active campaigns and drive them to closure.
- Ensure campaign progress is reported to internal and external parties in a prompt and effective manner.
- Present weekly updates on campaign status to the senior management team.
Requirements
- Bachelor's degree in Engineering, Business Management, or a related discipline.
- Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
- Minimum of 3 years' experience in a project or service management role within a manufacturing, engineering or automotive environment.
- At least 2 years' experience managing a team or leading cross-functional project teams.
- Strong understanding of technical engineering documents and the ability to translate into practical implementation.
- Excellent organisational, planning and task management skills.
- Financial awareness, including budgeting and cost estimation.
- Proficiency in Microsoft Excel, PowerPoint, and project tracking tools.
Benefits
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Canteen
- Career progression
- Professional development
- Flexitime
Service Campaign Manager in Ballymena employer: Wrightbus
At Wrightbus, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Campaign Manager, you will benefit from career progression opportunities, professional development, and a supportive environment that values your contributions. Located in a vibrant community, our employees enjoy perks such as a Medicash scheme, discounts with local businesses, and flexible working arrangements, making Wrightbus a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Campaign Manager in Ballymena
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Campaign Manager at Wrightbus!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Wrightbus or be willing to refer you for that Service Campaign Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Wrightbus who’s on the lookout for their next Service Campaign Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Campaign Manager role at Wrightbus!
We think you need these skills to ace Service Campaign Manager in Ballymena
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Wrightbus. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Wrightbus
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Wrightbus. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
