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- Tasks: Provide technical support via phone and email, assisting customers with product queries.
- Company: Join Wrightbus, Europe's fastest-growing production company, and be part of an innovative team.
- Benefits: Enjoy a discretionary bonus, life insurance, discounts, and career progression opportunities.
- Why this job: Make a real difference by helping customers and working with cutting-edge automotive technology.
- Qualifications: Level 3 NVQ in Automotive/Mechanical Engineering or 5 years relevant experience required.
- Other info: Flexible hours, professional development, and a dynamic work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Wrightbus is the fastest growing production company in Europe. We are looking for a Product Support Engineer to join our team, to effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.
The Role:
- Respond to technical queries from customers and field engineers by telephone and email promptly and professionally.
- Interpret engineering drawings, 3D CAD models, and bills of materials to provide accurate information.
- Ensure all technical related queries are handled daily.
- Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
- Produce, issue, control and keep records of all service part information as required.
- Liaise with suppliers for technical documentation and escalate complex issues where necessary.
- Assist with service/parts enquiries related to new bus tenders and contracts.
- Maintain accurate records of technical support interactions.
The Requirements:
- Level 3 NVQ or equivalent in Automotive Engineering or Mechanical Engineering.
- Min. 5 years relevant experience in a manufacturing/technical support role.
- Experience in delivering technical system information to customers/stakeholders.
- Experience in handling technical queries by phone and email.
- Strong understanding of parts assemblies.
- Experience / understanding of system classification, parts listings and BOMs.
- Ability to read and interpret technical engineering drawings.
- Knowledge of and ability to fault find and repair components and systems.
- Ability to keep accurate records and organised document storage.
- Experience of MS office.
- Strong communication skills.
- Must be able to prioritise work and work to deadlines.
- Ability to work on own initiative or as part of a team.
- Meticulous, attention to detail.
- Flexible and adaptable.
- Good attendance and Timekeeping.
- Good disciplinary record.
- Able and willing to work additional hours when required.
- Ability to travel throughout the UK.
The Benefits:
- 4% discretionary bonus
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Product Support Engineer in Ballymena employer: Wrightbus
Contact Detail:
Wrightbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Ballymena
✨Tip Number 1
Get to know the company inside out! Research Wrightbus, their products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your technical knowledge! Brush up on interpreting engineering drawings and understanding parts assemblies. Being able to discuss these confidently can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Wrightbus.
We think you need these skills to ace Product Support Engineer in Ballymena
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in automotive or mechanical engineering. We want to see how your experience aligns with the role, so don’t hold back on sharing specific examples of your past work!
Be Clear and Concise: When responding to queries or explaining your experience, keep it straightforward. We appreciate clarity, so avoid jargon unless it's necessary. Remember, we’re looking for someone who can communicate effectively with customers and colleagues alike.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills and experiences relate specifically to the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click the 'Continue to Application' button and let’s get started!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automotive engineering and mechanical systems. Familiarise yourself with common parts assemblies, engineering drawings, and 3D CAD models. This will help you answer questions confidently and show that you're the right fit for the Product Support Engineer role.
✨Practice Your Communication Skills
Since you'll be responding to queries via phone and email, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or role-playing scenarios where you explain technical concepts to someone without a technical background. This will help you convey information effectively during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled technical queries in the past. Think about times when you had to troubleshoot issues or provide solutions under pressure. Highlighting your ability to think critically and resolve problems will demonstrate your value as a Product Support Engineer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of technical challenges you might face, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
