At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer support.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Enjoy a company van, enhanced overtime rates, and professional development opportunities.
- Other info: Flexible working hours and career progression pathways available.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 or equivalent in Heavy Vehicle/PSV Engineering and relevant experience.
The predicted salary is between 30000 - 40000 € per year.
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We are looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you will be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service. We are currently seeking Mobile Support Engineers based in ROI, Central England, and London.
What You’ll Do
- Be the primary point of contact for customers, resolving vehicle faults efficiently and professionally.
- Build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
- Diagnose mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Perform warranty and campaign repairs in line with company procedures.
- Communicate root cause analysis and repair estimates to the Parts & Service Team.
- Promote Wrightbus parts and services to customers.
- Maintain accurate records and ensure compliance with audit standards.
- Support customers on-site and at various locations as required.
- Participate in ongoing training, including factory-based and EV/Hydrogen systems.
What We’re Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year’s experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
- Company van (insured, taxed, and fuel covered).
- Paid from the moment you leave home.
- Enhanced overtime rates (1.3x, 1.5x, 2x).
- Opportunities to work across the UK, Europe, and Asia.
- Professional development including EV & Hydrogen training.
- IT and diagnostic equipment provided.
- Work with leading operators across the UK.
- Discretionary bonus scheme.
- Life insurance.
- Medicash health scheme.
- Discounts with major retailers.
- Career progression pathways.
- Flexitime options.
Ready to drive the future of transport? Apply now and become part of a team that’s shaping the next generation of sustainable mobility.
Mobile Support Engineer (UK & ROI) TLNT1_NI in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package including a company van, enhanced overtime rates, and opportunities for professional development in cutting-edge EV and Hydrogen technologies. With a strong focus on a collaborative work culture and career progression pathways, Wrightbus empowers its Mobile Support Engineers to thrive while contributing to the future of zero-emission transport solutions across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer (UK & ROI) TLNT1_NI in Ballymena
✨Tip Number 1
Get to know the company! Research Wrightbus and their zero-emission transport solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical side! Brush up on your mechanical and electrical knowledge, especially around diagnosing faults. Being able to demonstrate your skills in real-time can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Wrightbus and ready to drive the future of transport.
We think you need these skills to ace Mobile Support Engineer (UK & ROI) TLNT1_NI in Ballymena
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Mobile Support Engineer and how you can contribute to our mission of zero-emission transport solutions.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in heavy vehicle or PSV engineering, and don’t forget to mention any specific skills that match what we’re looking for. This helps us see you as a perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Early:Don’t wait until the last minute to submit your application! We encourage early applications as we may close the vacancy if we find suitable candidates. So, get your application in through our website as soon as you can!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with common faults and diagnostic tools that Wrightbus uses. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've successfully resolved issues for customers in the past. Think of specific examples where you built strong relationships or provided exceptional service. This will demonstrate your ability to represent Wrightbus effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would approach diagnosing a fault or handling a difficult customer situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to zero-emission transport solutions or their training programmes. This shows that you're not just interested in the job, but also in the company's mission and your potential growth within it.
