At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer support.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Company van, professional development, health scheme, and career progression.
- Other info: Flexible working hours with opportunities across the UK and beyond.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 in Heavy Vehicle or PSV Engineering and relevant experience.
The predicted salary is between 30000 - 40000 € per year.
Job type: Permanent
Location: Wrightbus
Closing date: Wednesday 22 Apr 2026 08:00
Position: Mobile Support Engineer
Location: London
Hours: 38 hours per week
Schedule: 5 days per week, day shift
Shift Pattern: 2x: Sunday to Thursday
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We are looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you will be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service.
What You’ll Do
As a Mobile Service Engineer, you will be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You will build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
Key responsibilities include:
- Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Performing warranty and campaign repairs in line with company procedures.
- Communicating root cause analysis and repair estimates to the Parts & Service Team.
- Promoting Wrightbus parts and services to customers.
- Maintaining accurate records and ensuring compliance with audit standards.
- Supporting customers on-site and at various locations as required.
- Participating in ongoing training, including factory-based and EV/Hydrogen systems.
What We’re Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year’s experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
We offer a comprehensive package designed to support your career and wellbeing:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Opportunities to work across the UK, Europe, and Asia
- Professional development including EV & Hydrogen training
- IT and diagnostic equipment provided
- Work with leading operators across the UK
- Discretionary bonus scheme
- Life insurance
- Medicash health scheme
- Discounts with major retailers
- Career progression pathways
- Flexitime options
Ready to drive the future of transport? Apply now and become part of a team that’s shaping the next generation of sustainable mobility.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Mobile Support Engineer (Sun- Thurs) in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package including professional development opportunities in cutting-edge EV and Hydrogen technologies. With a strong focus on teamwork and customer satisfaction, our Mobile Support Engineers enjoy a dynamic work culture, flexible hours, and the chance to work across diverse locations while contributing to the future of zero-emission transport solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer (Sun- Thurs) in Ballymena
✨Tip Number 1
Get to know the company! Research Wrightbus and their zero-emission transport solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical side! Brush up on your mechanical and electrical fault diagnosis skills. Be ready to discuss your past experiences and how you've tackled similar challenges in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wrightbus team and ready to drive the future of transport.
We think you need these skills to ace Mobile Support Engineer (Sun- Thurs) in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Support Engineer role. Highlight your relevant experience, especially in diagnosing mechanical and electrical faults, and any qualifications like NVQ Level 3 or City & Guilds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about zero-emission transport solutions and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Customer Service Skills:Since this is a customer-facing role, make sure to highlight your experience in providing exceptional service. Share examples of how you've built strong relationships with customers and resolved issues efficiently. We value those who can keep our clients happy!
Apply Early!:Don't wait until the last minute to submit your application. We encourage early applications as we may close the vacancy if we find the right candidates. Head over to our careers page and get your application in – we can't wait to hear from you!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with common faults and diagnostic tools that are used in the industry. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've successfully resolved issues for customers in the past. Think of specific examples where you built strong relationships or provided exceptional service. This will demonstrate your ability to represent Wrightbus effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle various situations, such as diagnosing a complex fault or managing a difficult customer. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the company’s future projects in zero-emission transport. This shows your genuine interest in the role and helps you assess if Wrightbus is the right fit for you.
