Head of Quality & Systems in Ballymena

Job type: Permanent

Location: Wrightbus

Closing date: Tuesday 01 Sep 2026 08:00

The Job Summary: Wrightbus, a fast-moving company that has experienced significant growth over the past year, is seeking a Head of Quality and Systems to lead the design, implementation, and management of its ISO 9001 Quality Management System.

The Role:

• Strategy and Development
  • Responsibility for Quality activities across the business, including monitoring and reporting on KPIs to ensure projects are delivered on cost, on time, and to the highest quality standards.
  • Drive continuous improvement through developing and progressing quality systems and operational processes.
  • Develop and implement technical improvement strategies in response to non-conformances raised through audits and customer complaints.
  • Lead and manage the quality function from new product conception through to warranty analysis.
  • Drive culture change and business performance improvement to deliver strategic goals.
• Quality Assurance Functions
  • Lead internal ISO 9001 QMS audits and participate in external and third-party audits.
  • Plan and lead 3rd party ISO and COP audits.
  • Update, revise, implement, and maintain the Quality Management System (QMS) and associated procedures.
  • Build and maintain relationships with external auditors to ensure effective implementation of quality systems, processes, methods, and tools.
  • Lead quality objectives and support new customer contracts and NPI projects.
• Quality Control
  • Investigate and resolve non-conformances, identify root causes, and implement corrective actions.
  • Communicate quality matters effectively with internal and external stakeholders.
  • Incorporate lessons learnt into new customer contracts and quality documentation.
  • Train others in quality systems and procedures.
  • Undertake internal audits, maintain records, analyse quality trends, and report against agreed quality metrics.
• Risk Management
  • Monitor and review internal controls to ensure compliance with regulatory, legislative, and best practice requirements.
  • Implement and maintain risk management, assurance, and business continuity frameworks.
  • Risk assess compliance, quality, and legality requirements, introducing process improvements and training where required.
  • Investigate customer complaints and establish effective corrective and preventative actions to prevent recurrence.

The Requirements:

• Third level qualification in Engineering or a related discipline (or equivalent)
• Minimum of two years' complex/escalated complaints handling experience with performance management and/or quality assurance experience
• Experience of leading a quality team
• Significant experience of operating within ISO Quality Management Systems
• Experience of implementing or creation of quality management system (QMS)
• Extensive knowledge and experience of manufacturing, engineering, and Quality Management Systems
• Proven track record of people management, working with staff, customers, and suppliers
• Ability to lead, manage, monitor, and present progress reports through quality management systems and reporting of KPI's
• Practical experience and demonstrable knowledge of third-party auditing and compliance with relevant certification and accreditation standards
• Proven experience of working in a similar leadership role
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers

Benefits Include:

• 7% employer pension contribution
• 10% discretionary annual bonus
• £10,148 car allowance
• Private medical insurance for the employee

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