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- Tasks: Handle customer calls and coordinate responses in a dynamic service office.
- Company: Wright Health Group is a leading distributor of dental materials with global operations.
- Benefits: Enjoy on-site parking and a competitive salary in a supportive environment.
- Why this job: Join a growing team and develop your skills in a fast-paced, collaborative setting.
- Qualifications: Strong administrative skills and a good telephone manner are essential.
- Other info: Ideal for those eager to learn about dental equipment and technical support.
The predicted salary is between 24000 - 36000 £ per year.
Wright Health Group is a leading distributor of dental materials and equipment with companies in the UK, South Africa, Hungary, and the USA. The Group has expanded significantly in the last 5 years and continues to implement ambitious growth plans across all its markets. We are currently seeking a reliable and focused individual to join our team as Service Coordinator, based at our Head Office in Dundee.
Job Purpose: To take the incoming calls from our customers in a busy Service office, ensuring all calls are handled proficiently. Be part of an exciting team within our business in a supportive office environment. Our Service Department is a rapidly changing environment where you will be required to adapt quickly, problem solve and coordinate appropriate responses, working collectively with colleagues and suppliers toward consistently achieving the department's revenue and service targets.
Key Responsibilities:
- Demonstrate an ability to learn basic technical knowledge and have an interest and desire to learn about dental equipment and technical information.
- Deal with all calls efficiently to minimise call waiting times and avoid abandoned calls.
- Assist customers with enquiries in relation to technical issues, parts orders and technician call-outs.
- Use active listening, and utilise diagnostic skills by appropriate questioning, to ensure that the full customer requirement is understood and expedited.
The ideal candidate will be able to:
- Demonstrate good team working and support other areas of the business as and when required.
- Exhibit a strong administrative background, preferably in a customer-facing environment.
- Have a good telephone manner.
What we offer:
- The opportunity to work in an established business in Dundee, during an exciting period of growth within our collaborative Service department.
- On site parking.
- A competitive salary depending on experience.
Service Coordinator employer: Wright Health Group Ltd
Contact Detail:
Wright Health Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with dental equipment and materials. Understanding the basics will not only help you in conversations but also show your genuine interest in the role, making you a more appealing candidate.
✨Tip Number 2
Practice your active listening skills. In a service coordinator role, being able to fully understand customer needs is crucial. Try role-playing scenarios with friends or family to enhance your questioning techniques.
✨Tip Number 3
Get comfortable with problem-solving under pressure. The service department is fast-paced, so consider engaging in activities that require quick thinking and adaptability, such as team sports or escape rooms.
✨Tip Number 4
Network with professionals in the dental industry. Attend local events or join online forums to connect with others. This can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle calls efficiently and work as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer inquiries or technical issues in the past, showcasing your problem-solving skills and ability to adapt.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Coordinator.
How to prepare for a job interview at Wright Health Group Ltd
✨Show Your Customer Service Skills
As a Service Coordinator, you'll be handling customer calls regularly. Be prepared to discuss your previous experience in customer service and how you've effectively resolved issues. Highlight any specific examples where you turned a negative situation into a positive outcome.
✨Demonstrate Technical Interest
Since the role involves dealing with dental equipment, express your eagerness to learn about the technical aspects of the products. You might want to research basic dental equipment terminology and show that you're proactive about understanding the industry.
✨Practice Active Listening
During the interview, showcase your active listening skills. This is crucial for the role, as you'll need to understand customer needs thoroughly. You can do this by summarising what the interviewer says and asking clarifying questions to demonstrate your engagement.
✨Emphasise Teamwork
The job requires good teamwork and collaboration. Be ready to share examples of how you've worked effectively within a team in the past. Discuss how you supported colleagues and contributed to achieving common goals, especially in a fast-paced environment.
