Wrexham County Borough Council is seeking a Customer & Support Services Advisor to be the first point of contact for around 11,200 contract holders, handling housing repair requests via telephone and digital channels.
You will diagnose and record repairs, raise works orders, and update the housing management system while managing multiple enquiries with accuracy, professionalism and a calm, customer-focused approach.
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Resident Support & Housing Helpdesk Advisor in Wrexham employer: WREXHAM COUNTY BOROUGH COUNCIL
Wrexham County Borough Council is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. With a commitment to employee development, flexible working arrangements, and a comprehensive benefits package, including generous annual leave and health & wellbeing resources, the council ensures that its staff can thrive both personally and professionally. Located in the vibrant city of Wrexham, employees enjoy a unique blend of cultural heritage and community spirit, making it a rewarding place to work and contribute to the betterment of local lives.
Contact Details:
WREXHAM COUNTY BOROUGH COUNCIL Recruitment Team
