At a Glance
- Tasks: Help residents with housing repairs and enquiries, providing top-notch customer support.
- Company: Wrexham County Borough Council, a diverse and inclusive employer.
- Benefits: Flexible working, generous leave, health resources, and discounts at local retailers.
- Other info: Join a supportive team dedicated to improving lives in Wrexham.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
If you’re motivated by helping people and thrive in a fast-paced, customer-focused environment, this is a role where you can make a real difference every day. As a Customer & Support Services Advisor, you will be the first point of contact for approximately 11,200 council contract holders, handling housing repair requests and a wide range of housing-related enquiries via telephone and digital channels. Your work will directly support the smooth running of our Housing Service Centre and ensure residents receive timely, accurate and supportive assistance.
In this role, you will accurately diagnose and record repair requests, raise works orders and update the housing management system. You’ll manage multiple enquiries at once while maintaining excellent attention to detail, ensuring every customer receives a professional and efficient service. We are looking for a self-starter with strong resilience and the ability to stay calm under pressure. You will bring excellent communication and interpersonal skills, confident IT ability, and a genuine commitment to delivering high-quality customer service.
The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Employee benefits include:
- Membership in the Local Government Pension Scheme
- Flexible working arrangements
- Generous annual leave up to 32 days
- Family-friendly policies supporting caring and family commitments
- Work-life balance and flexi time (dependent on role)
- Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
- Health & well-being resources, for example:
- Healthy & Wellbeing Champions
- Employee assistance programme with advice on staying healthy financially, mentally or physically
- Counselling (available 24/7, 365 days a year)
- In-the-moment emotional support (available 24/7, 365 days a year)
- Option to set health-boosting goals with small, sustainable lifestyle changes
- Connect health apps to track physical health and meet progress goals
- Blogs, videos, recipes and more resources providing inspiration and motivation
- Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
- Legal, financial and consumer advice
- Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
- Menopause Café and guidance
- Unpaid Carer Café and guidance
Our Council Plan (2023-28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values.
Customer and Support Services Advisor in Wrexham employer: WREXHAM COUNTY BOROUGH COUNCIL
Wrexham County Borough Council is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. With a commitment to employee development, flexible working arrangements, and a comprehensive benefits package, including generous annual leave and health & wellbeing resources, the council ensures that its staff can thrive both personally and professionally. Located in the vibrant city of Wrexham, employees enjoy a unique blend of cultural heritage and community spirit, making it a rewarding place to work and contribute to the betterment of local lives.
Contact Details:
WREXHAM COUNTY BOROUGH COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Support Services Advisor in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WREXHAM COUNTY BOROUGH COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WREXHAM COUNTY BOROUGH COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Support Services Advisor in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WREXHAM COUNTY BOROUGH COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at WREXHAM COUNTY BOROUGH COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WREXHAM COUNTY BOROUGH COUNCIL!
How to prepare for a job interview at WREXHAM COUNTY BOROUGH COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
