Trainee Adviser in Wrexham

Company: Wrexham and District Citizens Advice Bureau

Are you someone who listens without judgement, stays calm under pressure, and genuinely wants to make a difference for people in your community? If so, we’d love to hear from you.

We’re looking for a motivated and compassionate person to join Citizens Advice Wrexham as a Trainee Adviser. This is an entry-level, fixed term role with a structured training pathway and a clear route to a permanent Adviser position for those who demonstrate the full competencies.

You don’t need experience in advice. What matters most is who you are: someone who is curious, willing to learn, and committed to helping others get the support they need.

Trainee Adviser

Company: Wrexham and District Citizens Advice Bureau

Salary: from £26,896 a year, pro rata

Hours: Full-time

Location: Wrexham, LL11 1BT

Working pattern: On-site

Job type: Permanent

Posting date: 30 Oct 2026

Closing date: 17 Nov 2026

Essential requirements

Are You the Person We’re Looking For?

You don’t need a background in advice work - we’ll give you the training and guidance you need. What we can’t teach is the warmth, curiosity, and commitment that makes a great adviser. The traineeship is offered on a fixed term basis, with a permanent Adviser role available to those who demonstrate the full adviser competencies (subject to on-going funding).

• You’re genuinely motivated to help people and make a difference in your community




• You’re a warm, clear communicator - and you can stay calm and kind with someone who is stressed or upset




• You’re resilient, and able to manage the emotional demands of working alongside people in difficult circumstances




• You’re curious and committed to learning - this role involves a lot of training, feedback and development.




• You’re organised and thorough, comfortable following processes and keeping accurate records




• You’re confident using digital tools and online messaging platforms

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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