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For Companies At a Glance
- Tasks: Enhance fan experience and oversee matchday support at a prominent football club.
- Company: Exciting football club in Wrexham with a passion for supporter engagement.
- Benefits: Health plans, complimentary match tickets, and flexible working options.
- Why this job: Join a vibrant team and make a real difference to fan experiences.
- Qualifications: Exceptional customer service skills and a love for football.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A prominent football club based in Wrexham is seeking a Fan Engagement Leader to enhance the supporter experience at STōK Cae Ras. In this role, you will oversee matchday support delivery, act as the primary point of contact for fans, and drive continuous improvement initiatives based on supporter feedback.
Candidates should possess exceptional customer service skills, complaint handling experience, and an interest in football. A flexible approach and excellent communication are essential for success in this position, which includes great benefits like health plans and complimentary match tickets.
Fan Experience & Supporter Engagement Lead in Wrexham employer: Wrexham AFC
Contact Detail:
Wrexham AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Experience & Supporter Engagement Lead in Wrexham
✨Tip Number 1
Get to know the club inside out! Research their history, values, and recent initiatives. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give us insights into the club's culture and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle fan complaints or improve matchday experiences. We want to see your problem-solving skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at STōK Cae Ras.
We think you need these skills to ace Fan Experience & Supporter Engagement Lead in Wrexham
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for football shine through! We want to see how your enthusiasm for the game can translate into enhancing the supporter experience at STōK Cae Ras.
Highlight Your Customer Service Skills: Make sure to showcase your exceptional customer service skills in your application. We’re looking for someone who can handle complaints with grace and ensure every fan feels valued and heard.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Remember, communication is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead fan engagement.
How to prepare for a job interview at Wrexham AFC
✨Know Your Football
Make sure you brush up on your football knowledge, especially about the club and its history. Being able to discuss recent matches or player performances will show your genuine interest in the sport and the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or handled complaints effectively. This role is all about enhancing the supporter experience, so demonstrating your skills in this area will be crucial.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fan engagement. Think about how you would handle specific scenarios, such as a dissatisfied fan or a busy matchday. Practising these responses can help you feel more confident.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's discussing your ideas for improving fan engagement or explaining your previous experiences, being concise and confident will make a great impression.
