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For Companies At a Glance
- Tasks: Lead a team to create unforgettable matchday experiences for fans.
- Company: Join a vibrant club dedicated to hospitality and customer satisfaction.
- Benefits: Enjoy health plans, enhanced holidays, and free match tickets.
- Why this job: Be part of an exciting environment and make every matchday memorable.
- Qualifications: Experience in fast-paced settings and excellent communication skills.
- Other info: Opportunities for personal growth in a supportive and inclusive workplace.
The predicted salary is between 12 - 16 £ per hour.
The Role
Working in STōK Cae Ras on match days and events, you will be responsible for the hospitality suites, bars and kiosks; ensuring that all our customers have an enjoyable and memorable experience!
Main Responsibilities
- Leading and motivating the relevant team, ensuring high levels of customer service
- Maintaining a clean and organised work environment
- Managing stock
- Effectively dealing with customer feedback
Matchday Receptionist/Front of House
A warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience.
Bar Staff
Preparing the bar areas for service; serving drinks and keeping the bar and front of house area clean and tidy.
Hospital Staff
Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests.
Kiosk Hospitality Staff
Working on our stadium concourse kiosks, serving food and beverages items to our guests.
Safeguarding Responsibilities
We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club. In roles serving alcohol, we can only accept candidates aged 18 or over.
Health & Safety Responsibilities
Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
About You
You’ll have a professional and proactive approach. Experience and Qualifications required:
- Experience of working in a fast paced environment
- Awareness of manual handling techniques
- Must adhere to the highest standards of health and safety in the course of the role
- Excellent communication skills
- Excellent interpersonal and social skills – willing to learn and interact positively with colleagues and supporters
- The ability to work using your own initiative and as a member of a team
- The ability to work effectively under pressure and be resilient
Why Work for Us
If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:
- Health Cash Plan
- EAP
- Enhanced holidays and long service days
- Enhanced pension
- Death in service
- Enhanced sick leave
- Health and wellbeing time off
- Access to complimentary match tickets
- Volunteering day
- Salary sacrifice benefits and retail discounts.
Casual Matchday Team Leaders and Supervisors in Wrexham employer: Wrexham AFC
Contact Detail:
Wrexham AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Matchday Team Leaders and Supervisors in Wrexham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on STōK Cae Ras and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their matchday experience.
✨Tip Number 2
Practice your people skills! Since you'll be working in hospitality, it's crucial to demonstrate your excellent communication and interpersonal skills. Role-play common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Dress the part! On matchdays, first impressions matter. Make sure you look smart and presentable when you arrive for your interview. It shows that you take the role seriously and are ready to represent the club well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Casual Matchday Team Leaders and Supervisors in Wrexham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Casual Matchday Team Leaders and Supervisors. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work under pressure – it’s key for match days!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Wrexham AFC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Matchday Team Leader or Supervisor. Familiarise yourself with the hospitality suites, bars, and kiosks, and think about how you would ensure a memorable experience for customers.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you dealt with feedback effectively or led a team to enhance customer satisfaction.
✨Demonstrate Team Leadership
Since this role involves leading and motivating a team, prepare to discuss your leadership style. Think of specific instances where you successfully motivated a team or handled a challenging situation under pressure.
✨Emphasise Health and Safety Awareness
Given the importance of health and safety in this role, be prepared to talk about your understanding of health and safety practices. Share any relevant experiences that demonstrate your commitment to maintaining a safe environment for both staff and customers.
