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- Tasks: Be the friendly face of matchdays, serving food and drinks while ensuring a great experience.
- Company: Join a vibrant team at STōK Cae Ras, where every day is an event.
- Benefits: Enjoy health plans, enhanced holidays, and access to complimentary match tickets.
- Why this job: Get involved in exciting events and make lasting memories for fans.
- Qualifications: Experience in hospitality or customer service is a plus, but enthusiasm is key!
- Other info: Flexible hours, perfect for students looking to earn while having fun.
The predicted salary is between 11 - 16 £ per hour.
Working in STōK Cae Ras on match days and events, you’ll be reporting into our Hospitality Supervisors, ensuring that all our customers have an enjoyable and memorable experience.
Responsibilities
- Matchday Receptionist/Front of House — Be a warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience. Scan tickets as appropriate. Ensure an exceptional standard of service to all customers. Deal with customer requests and queries efficiently. Abide by and enforce all licensing laws including Challenge 25. Attend mandatory and other training as required including online training. Other duties as required.
- Bar Staff — Preparing the bar areas for service and assist in keeping the bar and front of house area clean and tidy. Preparing requested drinks orders made by other members of the team. Taking orders and serving drinks and occasionally food to customers. Ensure an exceptional standard of service to all customers. Deal with customer requests and queries efficiently. Stock control and rotation throughout service including stock transfers and waste. Operating tills and the use of hand-held ordering systems. Abide by and enforce all licensing laws including Challenge 25. Attend mandatory and other training as required including online training. Other duties as required.
- Hospitality Staff — Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests. Maintain a fast-paced service experience before and throughout the football match/event. Maintain a clean, neat, and tidy working area throughout every shift. Take instruction from senior team members to ensure proper stock management/rotation and replenishment. Provide excellent customer service to our visitors, providing full product knowledge of our menu that is on offer. Operating tills and the use of hand-held ordering systems. Attend mandatory and other training as required including online training. Other duties as required.
- Kiosk Hospitality Staff — Working on our stadium concourse kiosks, serving food and beverages items to our guests. Maintain a fast-paced service experience before and throughout the football match/event. Maintain a clean, neat, and tidy working area throughout every shift. Take instruction from senior team members to ensure proper stock management/rotation and replenishment. Provide excellent customer service to our visitors, providing full product knowledge of our menu that is on offer. Operating tills and the use of hand-held ordering systems. Attend mandatory and other training as required including online training. Other duties as required.
Safeguarding & Health & Safety
- Safeguarding Responsibilities — In roles serving alcohol, we can only accept candidates aged 18 or over.
- Health & Safety Responsibilities — Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
About You
- You’ll have: Previous experience of working in a bar (for Bar Staff). Previous experience of delivering customer service in a food environment (for Hospitality Staff including Kiosk Staff).
- Experience of working in a fast-paced environment.
- Awareness of manual handling techniques.
- Must adhere to the highest standards of health and safety in the course of the role.
- Excellent communication skills.
- Good interpersonal and social skills - willing to learn and interact positively with colleagues and supporters.
- The ability to work using your own initiative and as a member of a team.
- The ability to work effectively under pressure and be resilient.
Why Work for Us
If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:
- Health Cash Plan
- EAP
- Enhanced holidays and long service days
- Enhanced pension
- Death in service
- Enhanced sick leave
- Health and wellbeing time off
- Access to complimentary match tickets
- Volunteering day
- Salary sacrifice benefits and retail discounts
Casual Matchday and Events Hospitality in Wrexham employer: Wrexham AFC
Contact Detail:
Wrexham AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Matchday and Events Hospitality in Wrexham
✨Tip Number 1
Get to know the venue! Familiarise yourself with STōK Cae Ras and its layout. This will help you feel more confident on match days and make it easier to assist customers when they arrive.
✨Tip Number 2
Practice your customer service skills! Think about how you can create a warm and welcoming atmosphere for guests. A friendly smile and a positive attitude go a long way in making their experience memorable.
✨Tip Number 3
Brush up on your drink and food knowledge! Knowing the menu inside out will not only impress customers but also help you serve them better. Plus, it shows you're keen and ready to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Casual Matchday and Events Hospitality in Wrexham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and working with people.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience you have in hospitality or customer service. Mention specific skills that match what we're looking for, like your ability to handle busy environments or provide excellent service.
Keep It Clear and Concise: We appreciate a straightforward application! Keep your sentences clear and to the point. Avoid jargon and make sure we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wrexham AFC
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Casual Matchday and Events Hospitality role. Familiarise yourself with the responsibilities like ticket scanning, customer service, and bar operations. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role is all about providing an exceptional experience for customers, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle requests or complaints effectively.
✨Dress the Part
Even though it’s a casual role, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and gives a glimpse of how you’ll present yourself on match days or events.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or what a typical match day looks like. This not only shows your interest but also helps you gauge if the role is right for you.
