At a Glance
- Tasks: Lead the floor team and ensure exceptional guest experiences in a vibrant pub setting.
- Company: The Carpenters Arms, an independent pub with a friendly atmosphere.
- Benefits: Up to £16 per hour, discounts, training opportunities, and a birthday day off.
- Other info: Enjoy regular staff events and clear progression opportunities.
- Why this job: Join a dynamic team and elevate your hospitality career in a beautiful venue.
- Qualifications: 1+ years in a supervisory role with strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Location: London, UK
Salary: Up to £16 per hour (depending on experience)
Contract: Full-time
Are you a confident and hands-on hospitality professional ready to take the next step in your career? We are looking for an experienced and motivated Floor Supervisor to join our dynamic team in a fast-paced, guest-focused venue in London. This is a great opportunity to take a leading role on the floor, support the management team, and ensure every guest receives an exceptional experience.
About Us
Situated on a quiet side street near the elegant St Peters Square, The Carpenters Arms is an independent nineteenth-century pub with authentic and classic interiors, delicious seasonal food and a friendly team to welcome you. A stones throw from the Thames, come and enjoy an afternoon or evening by the fire or in the beautiful sun trap secret garden.
The Role
As Floor Supervisor, you will support the management team in the smooth day-to-day running of service. You will lead the floor team during shifts, ensure excellent standards are maintained, and help deliver a consistently outstanding guest experience.
Key Responsibilities:
- Supervise and support the floor team during busy service periods
- Ensure high standards of customer service at all times
- Lead by example and maintain strong team performance
- Support with training and development of staff
- Handle guest queries and resolve issues efficiently and professionally
- Assist with rota execution and daily shift organisation
- Maintain cleanliness, presentation, and operational standards
- Ensure compliance with health & safety procedures and company policies
What We're Looking For:
- Minimum 1 years experience in a supervisory or senior front-of-house role
- Strong leadership and communication skills
- Hands-on, proactive approach to service
- Ability to work well under pressure in a fast-paced environment
- Strong attention to detail and organisational skills
- A genuine passion for hospitality and guest experience
- Positive attitude and team-focused mindset
- Flexible to work evenings and weekends
Perks & Benefits
- Access to Code Hospitality App
- Regular staff events and social gatherings
- Birthday day off & work anniversary celebrations
- 30% discount across Wren Pub Group
- Training and development opportunities
- Supportive and friendly team environment
- Clear progression opportunities within the business
Floor Supervisor in Hammersmith employer: Wren Pubs Limited
The Carpenters Arms is an exceptional employer located in the heart of London, offering a vibrant and supportive work culture that prioritises employee growth and development. With competitive pay, regular staff events, and a strong emphasis on teamwork, we provide our Floor Supervisors with the opportunity to lead a dedicated team while ensuring every guest enjoys a memorable experience. Join us for a rewarding career in hospitality where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in Hammersmith
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you're eyeing a specific venue, pop in and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the management team.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to floor supervision. Think about how you’d handle busy service periods and guest complaints – we want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at The Carpenters Arms.
We think you need these skills to ace Floor Supervisor in Hammersmith
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Floor Supervisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your hospitality expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re excited about joining our team at The Carpenters Arms. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for the Floor Supervisor position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Wren Pubs Limited
✨Know the Venue Inside Out
Before your interview, take some time to research The Carpenters Arms. Familiarise yourself with its history, menu, and atmosphere. This will not only show your genuine interest but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your hands-on approach and how you motivate others during busy service periods.
✨Demonstrate Your Customer Service Passion
Be ready to discuss your passion for hospitality and how you ensure exceptional guest experiences. Share specific instances where you've gone above and beyond for customers, as this aligns perfectly with the role's focus on high standards of service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about how you would handle difficult guests or manage a busy shift. Practising these scenarios will help you respond confidently and effectively during the interview.
