Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in home installations.
- Company: Vibrant Customer Installation Centre focused on making dream homes a reality.
- Benefits: Career progression, gym access, life assurance, and a supportive workplace.
- Why this job: Make a real impact by shaping customer journeys and developing your team.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a passionate team that celebrates success together.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you the kind of leader who sets the tone, raises the bar, and brings energy into every room? Do you get a buzz from developing people, solving problems, and creating standout customer experiences? If so, you might just be our next Team Manager in our vibrant Customer Installation Centre — the beating heart of the journey between a customer's dream kitchen or bedroom and the moment it all becomes reality.
What You'll Do
- Lead with purpose — Guide and inspire a team of Installation Coordinators to deliver a smooth, caring, and efficient end-to-end service, from delivery to installation completion.
- Champion performance — Keep your finger on the pulse of customer satisfaction, speed of resolution, and operational efficiency. You'll know the numbers, understand the story behind them, and take action to improve them.
- Solve problems fast — Work hand-in-hand with your team, our customers, installers, and internal teams to remove blockers and keep projects moving.
- Coach brilliant behaviour — Develop your team to communicate confidently, own their installations, and show empathy that customers genuinely feel.
- Own the tough stuff — Take responsibility for escalations and complex cases, ensuring fair, quick, and customer-focused resolutions.
- Make things better — Spot inefficiencies, challenge old habits, and drive changes that strengthen the customer experience and support the team's success.
Why You'll Love Working Here:
- A supportive, inclusive workplace where you'll see the impact of your leadership every day.
- Real career progression with personalised development plans.
- A chance to work alongside passionate people who care deeply about what they do — and who celebrate success together.
What's In It for You?
- 24/7 Access to our On-Site Gym
- Life Assurance after 2 years' service
- Access to Benenden Health
Team Manager employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles and ask for insights. They can give you the inside scoop on what it’s really like to work there and might even refer you directly.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers — it helps you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your leadership style during the interview. Share specific examples of how you've inspired teams or improved customer experiences. This is your chance to shine and demonstrate that you’re the perfect fit for the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re genuinely interested in joining their team.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and guided teams in the past, and how you plan to bring that energy to our Customer Installation Centre.
Highlight Problem-Solving Skills: We love a good problem-solver! Make sure to include specific instances where you've tackled challenges head-on. This will show us that you can keep projects moving smoothly and efficiently, just like we aim to do.
Emphasise Customer Experience: Since creating standout customer experiences is key for us, weave in your passion for customer satisfaction throughout your application. Talk about how you've gone above and beyond to ensure customers feel valued and cared for.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Wren Kitchens
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style. Be ready to share specific examples of how you've inspired and guided teams in the past. This will show that you understand the importance of leading with purpose, just like they expect from a Team Manager.
✨Understand Customer Experience Metrics
Familiarise yourself with key performance indicators related to customer satisfaction and operational efficiency. Be prepared to discuss how you've used data to drive improvements in previous roles. This will demonstrate that you can champion performance and keep your finger on the pulse of customer needs.
✨Problem-Solving Scenarios
Think of a few challenging situations you've faced in team management or customer service. Prepare to discuss how you resolved these issues quickly and effectively. This will highlight your ability to solve problems fast and work collaboratively with various stakeholders.
✨Showcase Coaching Skills
Be ready to talk about how you've developed team members in the past. Share examples of how you've coached individuals to communicate confidently and take ownership of their roles. This aligns perfectly with their focus on coaching brilliant behaviour and fostering a supportive team environment.
