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- Tasks: Conduct quality audits and coach installers to ensure top-notch kitchen installations.
- Company: Join Wren Kitchens, a passionate team with a vibrant culture and award-winning workplace.
- Benefits: Enjoy staff discounts, a company car, bonuses, and free eye tests after one year.
- Other info: Be part of a rapidly growing company with fantastic career opportunities.
- Why this job: Make a real impact on kitchen quality while developing your skills in a supportive environment.
- Qualifications: Experience in kitchen installation and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Join Wren as a Regional Installer Quality Assessor and enjoy an exceptional benefits package:
- Staff discount on purchasing a kitchen after 1 year continuous employment
- Company car and fuel card
- Free annual eye tests as well as a contribution to new glasses
- Monthly Bonus Scheme
- Refer a Friend Scheme
Main responsibilities:
- Review installer grading and key cost indicators identifying areas of concern
- Conduct quality audit inspections of kitchen installations as required
- Coach, develop & where required exit underperforming installers
- Coach installers & field team regarding the Wren Way and compliance to current Regulations and Legislation
- Liaise with Showroom & Field Team Members promoting installer service engagement
- Provide support and feedback as required to installers, Field team and stakeholders on installer quality audits, service, and performance.
- Review, investigate and action installer chargebacks appeals as required, communicating decisions to relevant stakeholders
- Attend forums where required, promoting performance excellence, obtaining feedback, and demonstrating engagement
- Engage with installers & installations field team on new development, new products & adherence to process
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Desired skills & knowledge:
- Knowledge and experience of Kitchen installation and legislation
- Experience working and engaging with 3rd Party sub-contractors and installers
- Excellent communication skills - both written and verbal
- Attention to details and ability to deliver results
- Computer and IT Literate
- Previous Customer Facing or Service Experience
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Regional Installer Quality Assessor in Scotland employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Installer Quality Assessor in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Wren. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Wren's values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about the company and its mission.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience with kitchen installations and how you can help improve installer quality – that’s what we want to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows us you’re keen and professional, which is always a plus!
We think you need these skills to ace Regional Installer Quality Assessor in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Installer Quality Assessor role. Highlight your experience with kitchen installations and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about kitchens and how you can contribute to our team. Don’t forget to mention your communication skills and experience with installers.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about Wren and our amazing culture!
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Make sure you brush up on your knowledge of kitchen installation and relevant legislation. Familiarise yourself with Wren's standards and the 'Wren Way' to show that you're not just a good fit, but that you genuinely understand their values.
✨Showcase Your Communication Skills
Since this role involves liaising with installers and field teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations.
✨Be Detail-Oriented
Attention to detail is key for this position. Think of specific instances where your keen eye for detail has led to successful outcomes. This will demonstrate your ability to deliver results and maintain high standards.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the role and the company culture. This shows your interest and engagement. You might want to inquire about how they measure installer performance or what new developments are on the horizon.