IT Systems Engineer

Join to apply for the IT Systems Engineer role at Wren Kitchens 1 day ago Be among the first 25 applicants Join to apply for the IT Systems Engineer role at Wren Kitchens Get AI-powered advice on this job and more exclusive features. About The Role We are seeking a highly skilled and customer-oriented IT Infrastructure Engineer / 3rd Line Engineer to join our IT Systems Team as an IT Systems Engineer. About The Role We are seeking a highly skilled and customer-oriented IT Infrastructure Engineer / 3rd Line Engineer to join our IT Systems Team as an IT Systems Engineer. In this role, you will act as the escalation point for our Service Desk and Desktop teams, as well as the wider business. You will take ownership and run small- and large-scale projects alongside Business-as-Usual objectives, ensuring seamless technical support for the organisation, including our showrooms and IT teams. A strong focus on collaboration and a “One Team” mentality is essential. This is Hybrid role based in Barton-Upon-Humber. Main responsibilities: Act as a 3rd-line escalation point, providing technical support across hardware, software, cloud platforms, and third-party applications. Troubleshoot and resolve issues promptly, meeting SLAs and performance targets. Manage and deliver IT projects, ensuring timely and on-scope completion. Support all business areas, promoting a unified “One Team” approach. Collaborate with departments to streamline processes and improve efficiency. Maintain accurate documentation for knowledge sharing and future reference. Enhance knowledge bases to empower users with self-service solutions. Ensure customer satisfaction through clear communication and timely updates. Work flexible core hours (07:00–17:00) on rotating shifts and participate in the On-Call rota for 24/7 coverage. Continuously develop skills and stay updated on emerging technologies. In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document. What Wren offer: Life Assurance after 2 years\’ service Access to Benenden health and discount platform after 1 years of continuous service Personalised progression plan with clear career opportunities Individual training budget for personal development EE discount Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service Eye Care Vouchers Refer a Friend Scheme Free onsite gym About You Requirements: Proven experience in Enterprise-level 3rd-line/Infrastructure support. Expertise in virtualisation, storage solutions, PowerShell, and Windows Server. Experience with Azure/AWS in cloud and hybrid environments. Strong Jira administration skills, including experience in configuring and maintaining projects, workflows, permissions, and custom fields. Familiarity with Zoom administration, user support, and integration. Understanding of networking infrastructure and security best practices, including vulnerability mitigation and patch management. Strong customer focus with a collaborative mindset for working across teams. Dependable in meeting SLAs and ensuring user satisfaction. Skilled at managing multiple tasks, prioritising by urgency and impact. About The Company Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Furniture and Home Furnishings Manufacturing Referrals increase your chances of interviewing at Wren Kitchens by 2x Sign in to set job alerts for “Information Technology System Engineer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr