Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve end-user compute services across various environments.
- Company: Join Wren Kitchens, a passionate team with a strong culture and growth opportunities.
- Benefits: Life assurance, health discounts, training budget, staff discounts, and free gym access.
- Why this job: Make a real impact in a dynamic role while developing early-career talent.
- Qualifications: Proven leadership in desktop operations and strong people management skills.
- Other info: Be part of an award-winning company with a commitment to employee development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an accomplished Desktop Operations Manager to lead end-user compute (EUC) services across Desktop Support, Field Operations, and Asset & Build. Reporting into senior IT leadership, you will have end-to-end accountability for EUC delivery, governance, and continuous improvement across office, showroom, manufacturing, and remote environments. This is a hands-on leadership role based at our Barton-Upon-Humber site, five days per week, which is suited to an experienced operations manager who can bring structure and direction to a largely early-career workforce while building strong relationships with senior business stakeholders.
What Wren Offer
- Life Assurance after 2 years’ service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
Main Responsibilities
- Define and deliver operational strategy across Desktop, Field, and Asset & Build, aligned with IT leadership.
- Lead and develop multi-disciplinary teams, setting clear standards, priorities, and ways of working.
- Ensure consistent, high-quality end-user support, with strong ticket management and SLA performance.
- Own the full desktop asset lifecycle, including secure device builds, provisioning, and accurate, auditable asset data.
- Oversee EUC projects and deployments, including offices, showrooms, manufacturing, and device rollouts.
- Act as the senior operational contact for EUC, providing structured reporting on performance, risks, and progress.
- Drive continuous, data-led improvement in service quality, KPIs, and operational maturity.
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Desired Skills and Knowledge
- Proven experience leading desktop or EUC operations at scale.
- Strong people leader across support, field, and asset/build functions.
- Track record of improving SLAs, KPIs, and service maturity through structured change.
- Experience managing large device estates and lifecycle processes.
- Calm, organised leader able to engage senior stakeholders and develop early-career teams.
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story.
IT Desktop Operations Manager employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an IT Desktop Operations Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Wren Kitchens values passion and teamwork, so think about how your experience aligns with their mission. Be ready to share examples of how you've led teams and improved service quality in past roles.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak with potential employers, highlight your experience in managing multi-disciplinary teams and driving continuous improvement. They’ll want to see that you can bring structure and direction to their early-career workforce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you one step closer to landing that dream job!
We think you need these skills to ace IT Desktop Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Operations Manager role. Highlight your experience in leading desktop operations and managing teams, as well as any specific achievements related to SLAs and KPIs. We want to see how you can bring structure and direction to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share your passion for improving service quality and your experience with end-user compute services. Remember, we love a good story!
Show Off Your People Skills: As a leader, your ability to engage and develop early-career teams is crucial. In your application, give examples of how you've successfully led teams in the past. We want to know how you build strong relationships with stakeholders and motivate your team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wren family. We can't wait to hear from you!
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Make sure you brush up on your knowledge of end-user compute services and desktop operations. Familiarise yourself with the latest trends in IT support, asset management, and service delivery. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Desktop Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, especially in improving SLAs and KPIs. Think about specific situations where you’ve motivated early-career professionals or engaged senior stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational strategy. Think through potential challenges in desktop operations and how you would address them. This will demonstrate your ability to think critically and lead effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to continuous improvement in EUC services or how they measure success in their desktop operations. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
