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- Tasks: Lead and inspire teams to deliver exceptional customer service and drive performance.
- Company: Join Wren Kitchens, the UK's largest kitchen and bedroom retailer with exciting growth opportunities.
- Benefits: Enjoy life insurance, personal development budgets, staff discounts, and a free onsite gym.
- Other info: Be part of a passionate team with clear career progression and a commitment to continuous improvement.
- Why this job: Make a real impact by developing talent and championing service excellence in a dynamic environment.
- Qualifications: Experience managing teams in fast-paced settings and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves. With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience. We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams. If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You’ll Be Doing:
- Manage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
- Champion service excellence by removing barriers, improving processes, and building strong cross-functional relationships.
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams.
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans.
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety.
- Collaborate with peers and senior leaders to identify and implement improvements across the department.
What Wren Offers:
- Life insurance after 2 years’ service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You:
- Experience managing managers in a high-volume, fast-paced customer service or operational setting.
- A people-first leader who can develop talent and hold others accountable.
- Strong analytical and organisational skills – you understand what drives performance and how to improve it.
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions.
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms.
- Calm, clear communicator who builds trust and delivers with impact.
- Committed to continuous improvement and delivering service excellence through others.
About The Company:
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1 billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality! If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
Installations Operations Manager employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your achievements and how they relate to the role. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Installations Operations Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams and developing talent. We want to see how you've inspired others and driven performance in previous roles.
Be Data-Driven: Since the role involves monitoring performance and using data for improvements, include examples of how you've used analytics to inform decisions. We love candidates who can back up their claims with solid evidence!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Wren Kitchens
✨Know the Company Inside Out
Before your interview, make sure you research Wren Kitchens thoroughly. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Installations Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully coached others, driven performance, and created a culture of excellence in previous roles.
✨Be Data-Driven
Since the role involves monitoring performance and using data for improvements, be ready to discuss how you've used analytics in past positions. Bring specific examples of how data informed your decisions and led to positive outcomes.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare insightful questions that reflect your understanding of the role and the company. Ask about their approach to continuous improvement or how they support their leaders in achieving targets.