At a Glance
- Tasks: Manage aftercare for housebuilders and homeowners, ensuring high customer satisfaction.
- Company: Join Wren Kitchens, the UK's fastest growing kitchen designer and retailer.
- Benefits: Life assurance, personal development budget, staff discounts, and free gym access.
- Other info: Exciting career growth opportunities in a supportive and dynamic workplace.
- Why this job: Be part of a passionate team making a real difference in the kitchen industry.
- Qualifications: Strong communication skills and a knack for problem-solving in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing. The team behind Wren Kitchens have been an industry leader in kitchen manufacturing for both the UK and US markets for half a century, and has now become the UK's fastest growing designer, manufacturer and retailer of kitchens. We already have 100+ showrooms across the UK & US, and plan to continue our expansion with many more. Come and join our team and be a part of our success story!
In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.
Key Responsibilities:
- Take ownership of aftercare cases from start to resolution
- Communicate clearly and empathetically with housebuilders and homeowners
- Schedule and coordinate aftercare works with installers
- Update customer portals and internal CRM systems within SLA requirements
- Raise and process purchase orders and subcontractor invoices
- Complete general administrative tasks
- Build strong relationships with customers and installation partners
- Identify opportunities to support team and operational growth
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren offer?
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
About You
To be successful, you will need:
- Thrives in a fast-paced, customer-focused environment
- Calm under pressure with strong problem-solving skills
- Highly organised with excellent time management
- Confident written and verbal communicator
- Strong attention to detail
- Customer care or kitchen industry experience (desirable)
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Customer Care Advisor Harrogate - Contracts employer: Wren Kitchens
Wren Kitchens is an exceptional employer, offering a vibrant work culture that prioritises employee growth and satisfaction. With a personalised progression plan, individual training budgets, and a range of benefits including life assurance and staff discounts, Wren fosters a supportive environment where team members can thrive. Located in Harrogate, you will be part of a rapidly expanding company that values its people and has been recognised as the UK's Number 1 place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor Harrogate - Contracts
✨Tip Number 1
Get to know the company inside out! Research Wren Kitchens, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be clear and empathetic. Try role-playing scenarios with friends or family to get comfortable with handling customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a success. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wren family.
We think you need these skills to ace Customer Care Advisor Harrogate - Contracts
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our success story!
Showcase Your Communication Skills:Since this role involves a lot of communication with housebuilders and homeowners, it's essential to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or improved processes. This will show us that you thrive in a fast-paced environment and can handle challenges like a pro.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join the Wren family!
How to prepare for a job interview at Wren Kitchens
✨Know the Company Inside Out
Before your interview, take some time to research Wren Kitchens. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their success story.
✨Showcase Your Customer Care Skills
Since the role focuses on customer care, prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving skills and how you thrive in fast-paced environments.
✨Practice Clear Communication
As a Customer Care Advisor, clear communication is key. Practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend to get comfortable with expressing yourself confidently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
