At a Glance
- Tasks: Support customers with kitchen deliveries, resolving issues and ensuring a smooth process.
- Company: Wren Kitchens is a passionate team, recognised as the UK’s Number 1 place to work!
- Benefits: Enjoy life assurance, staff discounts, a personalised progression plan, and access to a free onsite gym.
- Other info: No prior experience needed; full training will be provided!
- Why this job: Join a dynamic team, gain valuable experience, and contribute to exceptional customer service.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchens with a smooth delivery process, identifying and resolving any issues along the way.
What Wren offer:
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
Main Responsibilities
- Handle customer, showroom, and internal queries via phone, email, and live chat
- Meet personal and team goals set by management
- Manage open orders for multiple showrooms
- Ensure timely and accurate delivery for all customers
- Work both independently and as part of a team to meet targets
- Monitor showroom compliance and report any concerns
- Take ownership of issues and resolve queries efficiently
- Deliver exceptional service with a proactive, solutions-focused attitude
- Flag and report any process issues that impact the customer experience
- Ensure compliance with Health and Safety policies and procedures as outlined in the Integrated Management System (IMS) Responsibilities document
Desired Skills and Knowledge
- GCSE Grade C/4 or above in English & Maths
- Confident communicator, both written and verbal
- Strong IT and Microsoft Office skills
- Customer service experience preferred
- Able to work independently and collaboratively
Delivery Support Advisor employer: Wren Kitchens
Wren Kitchens is an exceptional employer, renowned for its commitment to employee development and a vibrant work culture. With comprehensive training provided for the Delivery Support Advisor role, alongside personalised progression plans and a range of benefits including staff discounts and access to a free onsite gym, Wren fosters an environment where employees can thrive and grow. Located in Barton-Upon-Humber, this dynamic company not only prioritises customer satisfaction but also values its team members, making it a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Support Advisor
✨Tip Number 1
Familiarise yourself with Wren Kitchens' products and services. Understanding their kitchen offerings will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills. As a Delivery Support Advisor, you'll be handling various queries, so practice clear and concise communication to ensure customer satisfaction.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your proactive approach to customer service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Delivery Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Delivery Support Advisor. Emphasise your communication skills, customer service experience, and any IT proficiency.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Wren Kitchens and how you can contribute to their mission of providing exceptional customer service.
Highlight Soft Skills:Since the role requires strong communication and problem-solving abilities, be sure to provide examples of how you've demonstrated these skills in previous experiences, whether in work or personal situations.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at Wren Kitchens
✨Show Your Communication Skills
As a Delivery Support Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. You might be asked to role-play a customer interaction, so practice articulating your thoughts and solutions.
✨Emphasise Your Problem-Solving Abilities
The role involves identifying and resolving issues during the delivery process. Think of examples from your past experiences where you successfully solved a problem or improved a process. This will show your potential employer that you have a proactive mindset.
✨Research Wren Kitchens
Familiarise yourself with Wren Kitchens' values, mission, and recent achievements. Understanding the company culture will help you align your answers with what they are looking for in a candidate, and it shows genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Wren Kitchens. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
