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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in kitchen and bedroom installations.
- Company: Wren Kitchens is the UK's largest kitchen and bedroom retailer, with exciting growth into the USA.
- Benefits: Enjoy 24/7 gym access, life assurance, health discounts, and staff discounts after one year.
- Why this job: Make a real impact on customers' lives while developing your leadership skills in a supportive environment.
- Qualifications: Proven leadership experience, excellent communication skills, and a customer-focused mindset are essential.
- Other info: Join a passionate team dedicated to turning dream homes into reality!
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you ready to lead from the front, inspire a high-performing team, and make a real difference to customers\’ lives every single day? We\’re looking for an energetic, driven, and people-focused Team Manager / Team Leader to join our Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences – we want to hear from you!
What You\’ll Be Doing
- Lead & Inspire – Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers – from their dream kitchen or bedroom installation to any warranty support.
- Own the Results – Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency – you\’ll know what good looks like and push for great!
- Problem-Solve & Collaborate – Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.
- Coach & Develop – Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.
- Handle Escalations Like a Pro – Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.
- Drive Improvements – Identify opportunities to make our processes smoother and communication clearer – your ideas and actions will directly shape a better customer experience.
Why You\’ll Love Working Here
- A supportive, inclusive workplace where you\’ll see the impact of your leadership every day.
- Real career progression with personalised development plans.
- A chance to work alongside passionate people who care deeply about what they do – and who celebrate success together.
What\’s In It for You?
And plenty of opportunities to learn, grow, and make your mark!
About You
- Proven leadership – You\’ve successfully led a team before, delivering strong results and helping your people thrive.
- First-class communication skills – You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
- Customer-focused mindset – You put the customer at the heart of everything you do and push for service excellence every single time.
- Superb organisational skills – You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).
- Problem-solving superpowers – You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.
- Industry know-how (bonus) – If you\’ve got experience with kitchen and bedroom installations (or something similar), that\’s a big plus – but it\’s not a dealbreaker if you\’re ready to learn! Bring your leadership skills. Bring your passion for customer service. Let\’s make dream homes happen – together!
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don\’t just sell kitchens and bedrooms – we manufacture, deliver and install them too. Making dreams come to reality!
Benefits
- 24/7 Access to our On-Site Gym
- Life Assurance after 2 years\’ service
- Access to Benenden Health & discount platform after 1 year
- EE mobile discount
- Staff discount to help you create your own dream kitchen or bedroom after 1 year
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Customer Service Team Leader (Installations) employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader (Installations)
✨Tip Number 1
Familiarise yourself with the kitchen and bedroom installation industry. Understanding the common challenges and customer expectations in this field will help you speak confidently about how you can lead a team to overcome these hurdles.
✨Tip Number 2
Showcase your leadership style during the interview. Be prepared to discuss specific examples of how you've motivated teams in the past, especially in high-pressure situations, as this role requires strong people management skills.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of instances where you've turned challenges into opportunities for improvement, as this will demonstrate your ability to drive results and enhance customer experiences.
✨Tip Number 4
Research Wren Kitchens and their customer service philosophy. Being able to articulate how your values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Customer Service Team Leader (Installations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate how you've motivated teams and improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your previous experiences align with the responsibilities of the Customer Service Team Leader role at Wren Kitchens.
Showcase Problem-Solving Skills: Provide examples in your application of how you've tackled challenges in past roles. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the position.
Research the Company: Familiarise yourself with Wren Kitchens' values and mission. Understanding their commitment to customer service will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at Wren Kitchens
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated and empowered your team to achieve targets, especially in a customer service environment.
✨Demonstrate Customer Focus
Highlight your commitment to customer satisfaction. Prepare to discuss how you’ve handled challenging customer situations in the past and what strategies you used to ensure a positive outcome.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific problems that may arise in the role. Think of examples where you successfully resolved issues and turned challenges into opportunities for improvement.
✨Know the Company and Industry
Research Wren Kitchens and understand their products and services. Familiarise yourself with the kitchen and bedroom installation industry to demonstrate your enthusiasm and readiness to learn.
