At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for our clients.
- Company: Join Wren Kitchens, the UK's largest kitchen retailer with a vibrant culture.
- Benefits: Enjoy life insurance, personal development budgets, and staff discounts after one year.
- Other info: Dynamic workplace with clear career progression and world-class training.
- Why this job: Be the friendly voice that turns dream kitchens into reality while growing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality. As a Customer Service Advisor / Installation Co-Ordinator, you’ll be the friendly and creative voice our customers trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!
Key Responsibilities:
- Be the problem-solver our customers rave about – respond to queries across multiple channels with speed, confidence, and care.
- Own every interaction – take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
- Deliver wow moments – go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
- Lead with empathy and professionalism – handle every conversation with understanding, respect, and a solutions-first mindset.
- Spot opportunities for improvement – identify processes that could be better and share feedback to help us raise the bar for service.
- Partner with our Approved Installers – provide seamless support that helps them deliver an exceptional experience for our customers.
- Think smart, act fast – make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
What Wren Offers:
- Life insurance after 2 years’ service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
About You:
- A natural communicator – confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
- Tech-savvy and adaptable – comfortable working across multiple systems with strong computer skills to keep things running smoothly.
- Eager to grow – driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
- Customer-obsessed – passionate about making a real difference and committed to delivering outstanding experiences every time.
About The Company:
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
Customer Service Advisor (Start Date: 27th July 2026) employer: Wren Kitchens
Wren Kitchens is an exceptional employer, offering a vibrant work culture in Barton-Upon-Humber where customer service excellence is at the heart of everything we do. With a strong focus on employee growth, you will benefit from personalised progression plans, individual training budgets, and a supportive environment that encourages creativity and problem-solving. Join us to be part of a team that values your contributions and rewards your dedication with competitive benefits and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Start Date: 27th July 2026)
✨Tip Number 1
Get to know the company inside out! Research Wren Kitchens, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and understanding of their mission.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you'd handle them. Being able to demonstrate your quick thinking and empathy during interviews will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Wren family and ready to deliver that outstanding customer service we all love.
We think you need these skills to ace Customer Service Advisor (Start Date: 27th July 2026)
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about helping customers and making their dreams a reality!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Service Advisor at Wren Kitchens.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Before the interview, make sure you’re familiar with Wren Kitchens and their customer service ethos. Research their products and services so you can speak confidently about how you can contribute to their mission of delivering outstanding customer experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your ability to think on your feet and demonstrate how you can turn a challenging situation into a positive outcome for the customer.
✨Emphasise Empathy and Communication
During the interview, focus on your communication style. Show that you can connect with customers on a personal level and handle conversations with empathy. Use role-play scenarios to illustrate how you would approach different customer interactions.
✨Be Ready to Share Ideas
Wren values innovation and improvement, so come prepared with suggestions on how to enhance customer service processes. This shows that you’re not just looking to fit in but are eager to contribute to the team’s success and help raise the bar.
