At a Glance
- Tasks: Support customers and teams to create dream kitchens and bedrooms.
- Company: Join Wren Kitchens, the UK's largest kitchen and bedroom retailer.
- Benefits: Life assurance, health discounts, training budget, and staff discounts.
- Other info: Enjoy a vibrant work environment with career progression opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Confident communicator with strong computer skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Join our busy Customer Installation Centre at Wren Kitchens in Barton-upon-Humber, where you’ll play an important role in supporting our customers, service teams and Approved Installers to bring dream kitchens and bedrooms to life. As an Administrator, you’ll be responsible for a range of key tasks, including directing our customers to the right teams, booking installers for appointments, coordinating deliveries, supporting the resolution of customer queries, and processing installer invoices. You’ll also play a part in supporting inbound customer calls, ensuring customers are guided quickly to the right team. If you enjoy problem-solving, communicating with confidence, and going the extra mile to deliver a great customer experience, this could be the perfect role for you.
Key Responsibilities:
- Handling initial calls from customers, logging queries, and ensuring all customer information is accurately recorded and followed up efficiently.
- Proactively resolve queries and concerns across various contact channels, including inbound call handling and redirecting customers to the right teams.
- Coordinate customer deliveries with installation appointments and availability.
- Provide exceptional, inspirational experiences that exceed expectations.
- Identify and report on processes impacting customer satisfaction.
- Support our Approved Installers by assisting with customer-related queries.
- Make creative and responsible decisions to resolve issues effectively.
- Create world-class experiences for our customers on every interaction.
What Wren Offer:
- Life Assurance after 2 years' service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You:
- Confident communicator who enjoys building relationships.
- Reliable individual with excellent computer skills and comfortable navigating multiple systems.
- A genuine desire to develop your customer service expertise.
- Passionate individual who wants to make a real difference to the customer experience.
About The Company:
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1 billion+ turnover, more than 100 UK showrooms. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
Customer Service Administrator – Last Spaces Available! | Starts 27th July 2026 employer: Wren Kitchens
Wren Kitchens is an exceptional employer located in Barton-upon-Humber, offering a vibrant work culture that prioritises employee growth and development. With a personalised progression plan, individual training budgets, and a range of benefits including life assurance and staff discounts, Wren fosters an environment where employees can thrive while delivering outstanding customer experiences. Join us to be part of a team that not only transforms homes but also invests in your future.
