At a Glance
- Tasks: Manage aftercare for housebuilders and homeowners, ensuring high customer satisfaction.
- Company: Join Wren Kitchens, the UK's fastest growing kitchen designer and retailer.
- Benefits: Life assurance, health discounts, personalised progression plans, and staff discounts.
- Other info: Exciting career growth opportunities in a supportive and dynamic workplace.
- Why this job: Be part of a passionate team making a real impact in the kitchen industry.
- Qualifications: Strong communication skills and a knack for problem-solving in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing. The team behind Wren Kitchens has been an industry leader in kitchen manufacturing for both the UK and US markets for half a century, and has now become the UK's fastest growing designer, manufacturer and retailer of kitchens. We already have 100+ showrooms across the UK & US, and plan to continue our expansion with many more. Come and join our team and be a part of our success story!
In this role, you will manage post‑completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.
Key Responsibilities
- Take ownership of aftercare cases from start to resolution
- Communicate clearly and empathetically with housebuilders and homeowners
- Schedule and coordinate aftercare works with installers
- Update customer portals and internal CRM systems within SLA requirements
- Raise and process purchase orders and subcontractor invoices
- Complete general administrative tasks
- Build strong relationships with customers and installation partners
- Identify opportunities to support team and operational growth
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren Offer?
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
To be successful, you will need
- Thrives in a fast‑paced, customer‑focused environment
- Calm under pressure with strong problem‑solving skills
- Highly organised with excellent time management
- Confident written and verbal communicator
- Strong attention to detail
- Customer care or kitchen industry experience (desirable)
About the Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Customer Care Advisor - Contracts employer: Wren Kitchens
Wren Kitchens is an exceptional employer, offering a dynamic work environment in Belfast where you can thrive as a Trade Growth Executive. With a focus on employee development, we provide comprehensive training and clear progression paths, alongside competitive salaries and uncapped commission opportunities. Our supportive culture fosters strong teamwork and innovation, making it a rewarding place to build your career while enjoying staff discounts and health-related perks.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - Contracts
✨Tip Number 1
Get to know the company inside out! Research Wren Kitchens, their values, and their products. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be clear and empathetic. Try role-playing with a friend or family member to nail down how you'd handle different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Wren family.
We think you need these skills to ace Customer Care Advisor - Contracts
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our success story!
Showcase Your Communication Skills:Since this role involves a lot of communication with housebuilders and homeowners, it’s essential to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities:We’re looking for someone who thrives under pressure and has strong problem-solving skills. In your application, share examples of how you've successfully resolved issues in previous roles. This will show us you can handle the fast-paced environment at Wren.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Before the interview, make sure you understand Wren Kitchens' values and their approach to customer care. Familiarise yourself with their products and services, especially in the kitchen industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the role involves managing aftercare cases and resolving issues, be prepared to discuss specific examples from your past experiences where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure.
✨Communicate Clearly and Empathetically
As a Customer Care Advisor, communication is key. Practice articulating your thoughts clearly and empathetically. You might even want to role-play common customer scenarios with a friend to get comfortable with how to handle different situations while maintaining a positive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, opportunities for personal development, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and commitment to being part of the Wren family.
