At a Glance
- Tasks: Lead a new showroom, ensuring top-notch customer experiences and driving sales success.
- Company: Exciting retail brand launching a unique showroom in Blackpool.
- Benefits: Uncapped earnings, world-class training, staff discounts, and fantastic career opportunities.
- Other info: Join us for a week of residential training at our Academy!
- Why this job: Be the driving force behind a dynamic team and make a real impact in retail.
- Qualifications: Experience in big-ticket retail, strong leadership, and a passion for customer service.
The predicted salary is between 36000 - 60000 € per year.
We are opening an exciting new concept showroom in Blackpool, combining the very best of our retail and trade offering in one unique environment. This new concept will allow us to support both retail customers and our Trade partners with market leading kitchen and bedroom designs, industry leading service, and world-class delivery.
We are looking for a General Manager who can lead the showroom to commercial and operational success while ensuring every customer—retail or trade—receives a world-class experience.
What Wren Offer:
- World class training on our products, systems and sales process, including one week residential training at our Academy in Barton-upon-Humber.
- Uncapped earning potential.
- Commission paid during annual leave.
- Eye care vouchers.
- EE Discount.
- Refer a friend scheme.
- Fantastic business-wide opportunities.
- Staff discount after your first year with us.
Key Responsibilities:
- Be the driving force behind the showroom team, ensuring every customer—whether retail or trade—receives a world-class experience from first enquiry through to installation.
- Recruit, train, coach, and motivate a team of talented individuals, fostering high performance and engagement across both retail and trade operations.
- Drive sales performance to meet and exceed showroom targets, including trade account growth, repeat business, and customer retention.
- Play a pivotal role in the successful opening of the showroom, ensuring systems, processes, and standards are implemented effectively.
- Oversee the full customer journey, including home surveys, design delivery, order management, and installation for both retail and trade customers.
- Monitor and manage budgets, stock, and resources to maximise profitability and operational efficiency.
- Ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Desired Skills and Knowledge:
- Significant experience in a big-ticket retail or trade environment with multi-million-pound targets.
- Proven sales-driven approach with a track record of delivering results.
- Strong leadership and coaching skills, passionate about developing high-performing teams.
- Committed to delivering exceptional customer service across both retail and trade.
- Comfortable working the majority of weekends and bank holidays.
- Excellent organisational and operational management skills.
General Manager in Blackpool employer: Wren Kitchens
Wren is an exceptional employer, offering a dynamic work environment in Blackpool where innovation meets customer service excellence. With world-class training, uncapped earning potential, and a strong focus on employee development, we empower our General Managers to lead high-performing teams while enjoying unique benefits like commission during annual leave and staff discounts. Join us in creating a showroom experience that sets the standard for both retail and trade customers.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Blackpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their showroom concept and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led teams in the past. Highlight your coaching and motivational techniques, as these are key for a General Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of this exciting new showroom adventure.
We think you need these skills to ace General Manager in Blackpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating a world-class experience for our customers.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your experience in big-ticket retail or trade environments and any leadership roles you've had. We love seeing how your background aligns with what we’re looking for!
Be Specific:In your cover letter, be specific about your achievements. Share examples of how you've driven sales performance or improved customer service in previous roles. We appreciate concrete evidence of your success!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Wren Kitchens
✨Know the Showroom Inside Out
Before your interview, make sure you understand the new showroom concept and how it combines retail and trade offerings. Familiarise yourself with their products, services, and the customer journey to show that you're genuinely interested and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, drove sales performance, or improved customer service. This will demonstrate your capability to foster high performance and engagement.
✨Emphasise Customer Experience
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your commitment to ensuring every customer has a world-class experience, whether they are retail or trade clients.
✨Understand the Numbers
Brush up on your financial acumen. Be prepared to talk about how you've managed budgets, maximised profitability, and driven sales performance in previous roles. This will show that you can handle the operational side of the General Manager position effectively.
