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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure exceptional experiences.
- Company: Join Wren Kitchens, a passionate and award-winning team.
- Benefits: Life assurance, staff discounts, gym access, and personal development budget.
- Why this job: Make a real difference in customer satisfaction and grow your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours and opportunities for progression in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
The Resolution Advisor takes ownership of a portfolio of complaints and compensation claims. The role involves investigating, resolving and responding to complaints made by customers and third parties, ensuring fair treatment at all times. Responsibilities include thorough and objective investigations in line with company policies, providing feedback to stakeholders, and making key operational and strategic business decisions.
Main Responsibilities
- Own and proactively resolve customer complaints and compensation claims in line with company policies.
- Take ownership of each customer call to provide the best resolution.
- Provide all Wren customers with an exceptional experience.
- Assist stores with queries or concerns relating to systems or processes.
- Identify and report on processes that could result in a poor customer experience.
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner.
What Wren Offers
- Life Assurance after 2 years' service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
Desired Skills and Knowledge
- Attentive with a strong focus on the customer experience.
- Previous complaints handling experience is beneficial.
- Passionate with the ability to take ownership of customer queries and confidently resolve issues.
- Ability to effectively organise and prioritise workload.
- Excellent oral and written communication skills.
- Proven ability to thrive in a fast‐moving environment.
- Excellent computer skills including Microsoft Office.
- Flexible with working hours & overtime, including weekends & evenings.
- Excellent attendance with proven reliability and can adhere to the agreed work schedule.
About the Company
Wren Kitchens is passionate about kitchens and its people, having opened over 100 showrooms, launched in the USA, and winning multiple awards including the UK's Number 1 place to work. With exponential growth, Wren is looking for incredible individuals to join the Wren family and continue its success story.
Resolution Advisor in Barton upon Humber employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Advisor in Barton upon Humber
✨Tip Number 1
Get to know Wren Kitchens! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your approach during interviews and conversations.
✨Tip Number 2
Practice your communication skills! As a Resolution Advisor, you'll need to demonstrate empathy and clarity. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive! If you see any potential issues in the application process or have questions, reach out to Wren directly. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Wren family and ready to take ownership of your career.
We think you need these skills to ace Resolution Advisor in Barton upon Humber
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resolution Advisor role. Highlight your experience in handling complaints and your passion for providing exceptional customer service. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love seeing candidates who can express themselves well!
Demonstrate Empathy: In your application, share examples of how you've handled customer complaints with empathy and understanding. This will show us that you can connect with customers and resolve issues effectively, which is super important for a Resolution Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Before the interview, make sure you understand Wren Kitchens' values and how they relate to customer service. Familiarise yourself with their complaint handling process and think of examples from your past experience that demonstrate your ability to resolve issues effectively.
✨Show Empathy
As a Resolution Advisor, empathy is key. During the interview, be prepared to discuss how you've handled difficult customer situations in the past. Use specific examples to illustrate your ability to connect with customers and provide them with exceptional service.
✨Be Organised
Wren is looking for someone who can manage their workload effectively. Bring a notepad or device to jot down important points during the interview. This shows you're organised and ready to take notes on how to improve processes or handle complaints better.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if Wren is the right fit for you.
