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- Tasks: Lead and improve end-user compute services across various environments.
- Company: Join Wren Kitchens, a passionate team with a strong culture and growth mindset.
- Benefits: Life assurance, health discounts, training budget, staff discounts, and free gym access.
- Why this job: Make a real impact by leading a dynamic team and enhancing user experiences.
- Qualifications: Proven leadership in desktop operations and strong people management skills.
- Other info: Exciting career progression opportunities in a rapidly growing company.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an accomplished Desktop Operations Manager to lead end-user compute (EUC) services across Desktop Support, Field Operations, and Asset & Build. Reporting into senior IT leadership, you will have end-to-end accountability for EUC delivery, governance, and continuous improvement across office, showroom, manufacturing, and remote environments.
This is a hands-on leadership role based at our Barton-Upon-Humber site, five days per week, which is suited to an experienced operations manager who can bring structure and direction to a largely early-career workforce while building strong relationships with senior business stakeholders.
What Wren Offer
- Life Assurance after 2 years’ service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
Main Responsibilities
- Define and deliver operational strategy across Desktop, Field, and Asset & Build, aligned with IT leadership.
- Lead and develop multi-disciplinary teams, setting clear standards, priorities, and ways of working.
- Ensure consistent, high-quality end-user support, with strong ticket management and SLA performance.
- Own the full desktop asset lifecycle, including secure device builds, provisioning, and accurate, auditable asset data.
- Oversee EUC projects and deployments, including offices, showrooms, manufacturing, and device rollouts.
- Act as the senior operational contact for EUC, providing structured reporting on performance, risks, and progress.
- Drive continuous, data-led improvement in service quality, KPIs, and operational maturity.
- Ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
- Proven experience leading desktop or EUC operations at scale.
- Strong people leader across support, field, and asset/build functions.
- Track record of improving SLAs, KPIs, and service maturity through structured change.
- Experience managing large device estates and lifecycle processes.
- Calm, organised leader able to engage senior stakeholders and develop early-career teams.
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story.
IT Desktop Operations Manager in Barton upon Humber employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Operations Manager in Barton upon Humber
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace IT Desktop Operations Manager in Barton upon Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Operations Manager role. Highlight your experience in leading desktop operations and managing teams, as well as any specific achievements related to SLAs and KPIs.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for improving service quality and how you've successfully led teams in the past. Don't forget to mention your ability to engage with senior stakeholders!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you’ve developed early-career teams. We want to see examples of how you've brought structure and direction to your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Wren Kitchens
✨Know Your Stuff
Make sure you brush up on your knowledge of end-user compute services and desktop operations. Familiarise yourself with the latest trends in IT support, asset management, and service delivery. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Desktop Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, especially in improving SLAs and KPIs. Think about specific situations where you’ve motivated early-career professionals or resolved conflicts effectively.
✨Understand the Company Culture
Wren Kitchens values its people and has a strong team spirit. Research their company culture and think about how your values align with theirs. Be ready to discuss how you can contribute to their success story and enhance the team dynamic.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about their operational strategy, team dynamics, and future projects. This shows that you're not just interested in the job, but also in how you can fit into and contribute to their vision.
