At a Glance
- Tasks: Lead and inspire customer care teams to deliver exceptional service and drive performance.
- Company: Join Wren, the UK's largest kitchen retailer, known for its vibrant culture.
- Benefits: Competitive salary, bonuses, personal development budget, and staff discounts.
- Other info: Enjoy a dynamic workplace with clear career progression and world-class training.
- Why this job: Make a real impact by developing talent and championing service excellence.
- Qualifications: Experience managing teams in fast-paced environments and strong analytical skills.
The predicted salary is between 32260 - 35669 € per year.
Starting Salary from £32,260 - £35,669 DOE + up to £5,000 bonus pa.
At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Care teams and exceptional service delivery. They manage our leaders to be the best version of themselves. With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience. We're looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams. If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You'll Be Doing
- Manage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
- Champion service excellence by removing barriers, improving processes, and building strong cross‐functional relationships.
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams.
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans.
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety.
- Collaborate with peers and senior leaders to identify and implement improvements across the department.
What Wren Offers
- Life insurance after 2 years' service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You
- Experience managing managers in a high‐volume, fast‐paced customer service or operational setting.
- A people‐first leader who can develop talent and hold others accountable.
- Strong analytical and organisational skills – you understand what drives performance and how to improve it.
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions.
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms.
- Calm, clear communicator who builds trust and delivers with impact.
- Committed to continuous improvement and delivering service excellence through others.
About The Company
At Wren we're passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We're a business that simply doesn't stand still! As well as world class training on our products, systems and sales processes, you'll enjoy working in an industry‐leading workplace for a business that's twice been voted the UK's Number 1 Place to Work on Indeed. That's on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
Customer Operations Manager in Barton upon Humber employer: Wren Kitchens
Wren is an exceptional employer, renowned for its commitment to employee development and a vibrant work culture that prioritises coaching and accountability. As the largest kitchen retailer in the UK, we offer a dynamic environment where Customer Operations Managers can thrive, supported by comprehensive training, personalised progression plans, and a range of benefits including a free onsite gym and generous staff discounts. Join us to be part of a team that champions service excellence and fosters continuous improvement, all while enjoying the recognition of being voted the UK's Number 1 Place to Work on Indeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Barton upon Humber
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wren on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations management. Think about how you can showcase your coaching skills and experience in driving performance – we want to see that passion!
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data to improve team performance in the past. We love candidates who can back up their claims with solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wren family.
We think you need these skills to ace Customer Operations Manager in Barton upon Humber
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Operations Manager role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and driving performance. Share specific examples of how you've developed talent and improved processes in previous roles.
Showcase Your Analytical Skills:Since we value data-driven decision-making, don’t forget to mention your experience with CRM systems and how you’ve used data to enhance customer satisfaction. We want to see how you can bring insights to the table!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Wren Kitchens
✨Know Your Numbers
As a Customer Operations Manager, you'll need to demonstrate your analytical skills. Before the interview, familiarise yourself with key performance indicators relevant to customer service. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Coaching Skills
This role is all about developing others, so come prepared with examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or morale.
✨Emphasise Cross-Functional Collaboration
Wren values strong relationships across departments. Prepare to discuss instances where you've worked with other teams to enhance customer experience or streamline processes. Highlight your ability to break down silos and foster teamwork.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to remove barriers to service excellence or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
