At a Glance
- Tasks: Engage with customers, build relationships, and encourage home measure bookings.
- Company: Join Wren, the UK's largest kitchen retailer with a vibrant culture.
- Benefits: Enjoy life assurance, health discounts, training budgets, and staff perks.
- Other info: Dynamic workplace with excellent career progression and a supportive team.
- Why this job: Make a real difference in customers' home projects without hard selling.
- Qualifications: Experience in telesales or customer engagement with strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
About The Role
We're looking for a confident and customer-focused Customer Engagement Advisor to join our team at Wren.
You'll contact customers who have requested a kitchen or bedroom brochure, building positive relationships, understanding their plans and encouraging them to book a free, no-obligation home measure.
Through friendly, helpful conversations, you'll highlight the benefits of measuring early in their project and help customers take the next step in their journey, without the need for hard selling.
What Wren offer
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
Main Responsibilities
- Promptly contact customers who have requested a kitchen or bedroom brochure.
- Build rapport and understand customers' plans, priorities and timescales.
- Explain the benefits of a free, no-obligation home measure and how it supports early project planning.
- Use examples to help customers understand the value of the home measure.
- Handle questions and hesitation confidently, without applying unnecessary pressure.
- Book quality home measure appointments and explain what customers can expect.
- Accurately record customer information and manage follow-up activity.
- Work towards customer engagement, appointment conversion and service quality targets.
You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System
About You
- Excellent telephone manner with a warm, professional and engaging approach.
- Strong listening, communication and relationship-building skills.
- High emotional intelligence, with the ability to adapt conversations to different customers.
- Tenacity and resilience, confidently following up and handling hesitation.
- Self-motivated, target-driven and enthusiastic about achieving results.
- A genuine passion for delivering excellent customer service.
- Able to influence customers without being pushy, using good judgement and sensitivity.
- Positive attitude, attention to detail and willingness to learn.
Experience in telesales, appointment setting or customer engagement is essential.
We're looking for the rightattitude, personality and commitment to making every conversation count.
About The Company
At Wren we're passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. a business that simply doesn't stand still!
As well as world class training on our products, systems and sales processes, you'll enjoy working in an industry-leading work place for a business that's twice been voted the UK's Number 1 Place to Work on Indeed.
That's on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
Customer Engagement Advisor in Barton upon Humber employer: Wren Kitchens
Wren Kitchens is an exceptional employer, offering a dynamic work environment in Croydon where creativity meets precision. With competitive salaries and quarterly bonuses, employees enjoy a supportive culture that prioritises professional growth and development, alongside the opportunity to make a tangible impact on customers' homes. Join us to be part of a team that values innovation and collaboration, ensuring every kitchen and bedroom design is executed to perfection.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor in Barton upon Humber
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wren Kitchens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wren Kitchens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Advisor in Barton upon Humber
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wren Kitchens:Your cover letter is your chance to shine! Tell us why you want to work at Wren Kitchens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wren Kitchens!
How to prepare for a job interview at Wren Kitchens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
