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- Tasks: Lead and inspire teams to deliver exceptional customer service and drive performance.
- Company: Join Wren Kitchens, the UK's largest kitchen and bedroom retailer with exciting growth opportunities.
- Benefits: Enjoy life insurance, personal development budgets, staff discounts, and a free onsite gym.
- Other info: Be part of a passionate team with clear career progression and a commitment to continuous improvement.
- Why this job: Make a real impact by developing talent and championing service excellence in a dynamic environment.
- Qualifications: Experience managing teams in fast-paced settings and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves. With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience. We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams. If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You’ll Be Doing:
- Manage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
- Champion service excellence by removing barriers, improving processes, and building strong cross-functional relationships.
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams.
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans.
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety.
- Collaborate with peers and senior leaders to identify and implement improvements across the department.
What Wren Offers:
- Life insurance after 2 years’ service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You:
- Experience managing managers in a high-volume, fast-paced customer service or operational setting.
- A people-first leader who can develop talent and hold others accountable.
- Strong analytical and organisational skills – you understand what drives performance and how to improve it.
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions.
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms.
- Calm, clear communicator who builds trust and delivers with impact.
- Committed to continuous improvement and delivering service excellence through others.
About The Company:
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality! If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
APPLY NOW - Customer Operations Manager (Installations) employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APPLY NOW - Customer Operations Manager (Installations)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wren on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Operations Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising your STAR technique. Think of specific examples from your past where you've demonstrated leadership, coaching, and performance improvement. This will help you showcase how you can drive high levels of customer satisfaction at Wren.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve team performance in previous roles. Wren values a data-driven approach, so come armed with examples that highlight your ability to monitor and enhance outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Wren family and contributing to their mission of service excellence.
We think you need these skills to ace APPLY NOW - Customer Operations Manager (Installations)
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've inspired others and driven performance in previous roles. Use specific examples that showcase your coaching abilities and how you've helped your team achieve their goals.
Be Data-Driven: Since the role involves monitoring performance and using data to drive improvements, don’t shy away from mentioning your analytical skills. Share instances where you've used data insights to enhance customer satisfaction or operational efficiency. This will show us you understand what drives success!
Tailor Your Application: Make sure your application speaks directly to the job description. Use the same language and keywords that we’ve included, like 'service excellence' and 'continuous improvement'. This not only shows you’ve read the job details carefully but also helps us see how you fit into our culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the Wren family!
How to prepare for a job interview at Wren Kitchens
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to customer operations. Be ready to discuss how you've used data to drive improvements in past roles. This shows you understand the importance of analytics in managing teams and enhancing customer satisfaction.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in previous positions. Highlight specific training plans you've implemented and the positive outcomes that resulted. This will demonstrate your commitment to building others up, which is crucial for the role.
✨Emphasise Cross-Functional Collaboration
Think of instances where you've worked with other departments to improve processes or resolve issues. Be ready to share these stories, as Wren values strong cross-functional relationships. This will show that you can champion service excellence by breaking down barriers.
✨Be a Calm Communicator
Practice articulating your thoughts clearly and confidently. During the interview, focus on being calm and collected, especially when discussing challenges you've faced. This will help build trust with the interviewers and showcase your ability to lead with confidence.