At a Glance
- Tasks: Lead our new showroom team to deliver an exceptional customer experience and drive sales.
- Company: Join Wren, the UK's largest kitchen retailer, known for its dynamic culture.
- Benefits: Competitive salary, uncapped commission, world-class training, and fantastic staff discounts.
- Other info: Enjoy excellent career progression opportunities in a vibrant workplace.
- Why this job: Be part of an exciting new showroom opening and make a real impact on customer satisfaction.
- Qualifications: Experience in big-ticket retail and a passion for coaching and customer service.
The predicted salary is between 34900 - 34900 £ per year.
We are excited to announce the opening of our brand showroom in Rugby later this year, and we are looking for a dynamic General Showroom Manager to lead and drive our showroom to success! We offer a competitive basic salary of £34,900 along with an uncapped commission structure, with an OTE of £70k+.
Key Responsibilities
- Be the driving force behind the showroom team, ensuring that every customer receives a world‑class experience from start to finish.
- Recruit, train, and motivate a team of talented individuals who will be central to the showroom’s success.
- Drive sales performance to not only meet but exceed showroom targets year after year, while prioritising customer satisfaction and retention.
- Play a pivotal role in the successful opening of the new Rugby showroom, ensuring a smooth and impactful start.
- Ensure you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
- Significant experience gained in a big‑ticket retail environment with multi‑million targets.
- A sales‑driven approach with a proven track record of success.
- Passionate about coaching and developing your team.
- Committed to delivering exceptional customer service.
- Happy to work the majority of weekends and bank holidays.
What we offer
- World‑class training on our products, systems and sales process, including one week residential training at our Academy in Barton‑upon‑Humber.
- Uncapped earning potential.
- Commission paid during annual leave.
- Eye care vouchers.
- EE discount.
- Refer a friend scheme.
- Fantastic business‑wide opportunities.
- Staff discount after your first year with us.
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world‑class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
General Showroom Manager in Rugby employer: Wren Kitchens Limited
Wren is an exceptional employer, offering a vibrant work culture where your contributions are valued and rewarded. As the largest kitchen retailer in the UK, we provide world-class training and uncapped earning potential, alongside fantastic opportunities for career progression. Join us in Rugby and be part of a dynamic team that prioritises customer satisfaction while enjoying unique benefits like commission during annual leave and staff discounts after your first year.
StudySmarter Expert Advice🤫
We think this is how you could land General Showroom Manager in Rugby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wren Kitchens Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wren Kitchens Limited!
We think you need these skills to ace General Showroom Manager in Rugby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wren Kitchens Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wren Kitchens Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wren Kitchens Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wren Kitchens Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
