At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and solve problems.
- Company: Join Wren, the UK's largest kitchen retailer with a vibrant workplace culture.
- Benefits: Competitive salary, bonuses, health insurance, gym access, and staff discounts.
- Other info: Enjoy world-class training and exceptional career progression opportunities.
- Why this job: Make a real impact by developing high-performing teams in a fast-paced environment.
- Qualifications: Experience in team leadership and a passion for customer service excellence.
The predicted salary is between 31124 - 34533 £ per year.
We’re looking for an inspiring and customer‑focused Team Manager to lead and develop our Customer Service Advisors. Are you the kind of leader who sets the tone, raises the bar, and brings energy into every room? Do you get a buzz from developing people, solving problems, and creating standout customer experiences? If you’re passionate about people management, customer experience and developing high‑performing teams within a fast‑paced environment, this role offers an exciting opportunity to make a real impact.
This role is 40 hours per week with a competitive salary of £31,124 – £34,533 DOE plus up to £3,000 bonus per annum.
Benefits:
- Health insurance and discounts platform
- Life assurance after 2 years of service
- Eye care vouchers
- EE discounts
- Staff discount on Wren products
- Refer a friend scheme
- Free onsite gym
Main Responsibilities:
- Guide and inspire a team of Installation Coordinators to deliver a smooth, caring, and efficient end‑to‑end service, from delivery to installation completion.
- Keep your finger on the pulse of customer satisfaction, speed of resolution, and operational efficiency. You’ll know the numbers, understand the story behind them, and take action to improve them.
- Work hand‑in‑hand with your team, our customers, installers, and internal teams to remove blockers and keep projects moving.
- Develop your team to communicate confidently, own their installations, and show empathy that customers genuinely feel.
- Take responsibility for escalations and complex cases, ensuring fair, quick, and customer‑focused resolutions.
- Spot inefficiencies, challenge old habits, and drive changes that strengthen the customer experience and support the team’s success.
- Adhere to policies and procedures relating to Health and Safety and responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You:
- Previous experience leading a team, delivering strong results and helping your people thrive.
Desired Skills and Knowledge:
- First‑class communication skills – you know how to inspire, influence, and get everyone pulling in the same direction.
- Customer‑focused mindset, putting the customer at the heart of everything you do and pushing for service excellence every single time.
- Industry knowledge (bonus) – experience with kitchen and bedroom installations would be helpful, though it’s not a dealbreaker.
- Excellent organisational skills – juggling multiple priorities, staying calm under pressure, and never missing a deadline.
- Great problem‑solving skills, tackling challenges head‑on, making decisions based on data, and turning problems into opportunities.
About The Company:
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world‑class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
Customer Service Team Manager employer: Wren Kitchens Limited
Wren is an exceptional employer, renowned for its vibrant work culture and commitment to employee development. As the largest kitchen retailer in the UK, we offer competitive salaries, comprehensive benefits including health insurance and a free onsite gym, and unparalleled opportunities for career progression in a fast-paced environment. Join us to lead a passionate team and make a meaningful impact on customer experiences while enjoying the perks of working for a company that has been recognised as the UK's Number 1 Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Get to know the company inside out! Research Wren's values, culture, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or solved tricky problems. These anecdotes will help you shine during interviews and demonstrate your customer-focused mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that might just land you that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Wren family.
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and developed your team in the past, and how you plan to bring that energy to our Customer Service Advisors.
Customer-Centric Focus:Make sure to highlight your customer-focused mindset. We want to know how you put customers at the heart of everything you do and how you've driven service excellence in previous roles. Use specific examples to illustrate your point!
Data-Driven Decisions:We love a good problem-solver! In your application, mention how you've used data to tackle challenges and improve customer experiences. Show us how you turn numbers into actionable insights that benefit both the team and the customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wren Kitchens Limited
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer satisfaction and operational efficiency. Be ready to discuss how you've used data in the past to drive improvements and make decisions. This shows you understand the importance of numbers in delivering a great customer experience.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach. Think about times when you've inspired your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can lead and develop a high-performing team.
✨Emphasise Customer Focus
Be ready to share specific instances where you've put the customer at the heart of your decisions. Discuss how you've tackled challenges to enhance customer experiences and how you plan to maintain that focus in this role. This will resonate well with their customer-centric values.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you handle escalations and complex cases. Think of examples where you've turned problems into opportunities. Demonstrating your problem-solving skills will show that you're equipped to tackle the challenges of the role head-on.
