At a Glance
- Tasks: Support daily office operations, handle customer queries, and manage basic accounting tasks.
- Company: Join a friendly team in a growing company with a supportive culture.
- Benefits: Flexible part-time hours, pension scheme, and health benefits after qualifying period.
- Other info: Great opportunity for career growth in a close-knit business environment.
- Why this job: Perfect for those who enjoy variety and want to make a real impact.
- Qualifications: Strong organisational skills, attention to detail, and good communication.
The predicted salary is between 10 - 13 £ per hour.
We are looking for an organised, motivated Admin Support Staff Member to join our friendly team. You’ll play an important role in keeping our office running smoothly, supporting day-to-day administration, handling customer queries, and completing basic accounting tasks. This is a great opportunity for someone who enjoys variety, takes pride in their work, and wants to be part of a close-knit business team.
Key Responsibilities
- Complete general office administration such as filing, scanning, and document management.
- Process customer purchase orders through MIE, ensuring all data is accurate and up to date.
- Create and issue work orders and order acknowledgements.
- Keep logistics information updated weekly.
- Answer incoming calls and direct enquiries to the right team members.
- Provide excellent customer service and maintain strong relationships with customers.
- Send customers up-to-date sales order reports and inform them of any order delays.
- Process supplier invoices and delivery notes through MIE and Sage.
- Match supplier statements to ledgers and resolve discrepancies.
- Post and send customer invoices, assist with credit control, and monitor payment terms.
- Basic purchasing for office & consumable materials.
About You
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy with strong I.T skills.
- A proactive, self-motivated attitude with a methodical approach to work.
- Good communication skills and a friendly, professional manner.
- Experience with Mietrak, Sage, or similar systems is desirable but not essential.
Why Join Us
- Supportive and friendly team environment.
- Flexible, part-time hours ideal for work-life balance.
- Company pension scheme.
- Access to an assisted Paycare health scheme after a qualifying period.
- Opportunity to contribute to the smooth running and success of a growing company.
Hours: 20 hours per week – Monday to Thursday, 9:00am to 2:30pm
Salary: Competitive (dependent on experience)
How to Apply: Email CV to Jemma@wrekinsheetmetal.co.uk
Admin Support Staff - part time in Telford employer: Wrekin Sheetmetal Ltd
Join our supportive and friendly team as an Admin Support Staff Member, where you'll enjoy flexible part-time hours that promote a healthy work-life balance. With opportunities for personal growth and a company pension scheme, you'll play a vital role in our close-knit business while contributing to the success of a growing company in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Staff - part time in Telford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wrekin Sheetmetal Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wrekin Sheetmetal Ltd and let us see your personality shine through!
We think you need these skills to ace Admin Support Staff - part time in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wrekin Sheetmetal Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Wrekin Sheetmetal Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wrekin Sheetmetal Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wrekin Sheetmetal Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wrekin Sheetmetal Ltd will surely appreciate.
