At a Glance
- Tasks: Support tenants in maintaining their homes and manage complex housing cases.
- Company: Join one of the West Midlands' largest housing and care providers.
- Benefits: Enjoy 25 days holiday, a pension scheme, and health perks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience in social housing and a passion for customer service required.
The predicted salary is between 35009 - 35009 £ per year.
Salary: £35,009 per annum, plus Essential Car User Allowance
Location: Stafford/Telford
Hours: 36 hours per week
Contract Type: Permanent
About the Role
We have an exciting opportunity for a Specialist Housing Case Manager to join our Housing Services team. We're looking for a passionate and customer-focused professional who is committed to delivering excellent outcomes for customers and communities. If you thrive in a role where no two days are the same, enjoy managing complex cases, and are motivated by making a positive difference in people's lives, we'd love to hear from you.
What You'll Be Doing
As a Specialist Housing Case Manager, you will:
- Lead and deliver an intensive housing management service to current and prospective tenants, supporting them to access, maintain and sustain their tenancy.
- Build and maintain trusted working relationships with local authorities and partner agencies to achieve positive outcomes for customers.
- Work closely with our locality teams to ensure services are delivered in line with regulatory requirements and consumer standards.
The role will primarily focus on supporting:
- Older people living within General Needs accommodation.
- New tenants who would benefit from enhanced tenancy support.
- Existing tenants experiencing crisis or significant challenges that place their tenancy at risk.
What We're Looking For
To be successful in this role, you'll be able to demonstrate:
Essential- Proven experience of managing complex cases within a social housing environment.
- Experience of working with customers from diverse backgrounds, including those with vulnerabilities, complex needs, and who may be difficult to engage.
- Experience of working collaboratively with internal and external stakeholders to deliver positive customer outcomes.
- A strong track record of delivering excellent customer service.
- The ability to assess risk, identify issues, and implement appropriate solutions and interventions.
- A relevant HNC, NVQ Level 5, or equivalent qualification in a related discipline.
- A full UK driving licence.
- GCSE Maths and English (Grade 4/C or above) or equivalent qualifications.
- Knowledge and experience of welfare benefits, financial inclusion and income maximisation.
- Understanding of the social housing regulatory framework, Tenant Satisfaction Measures and Consumer Standards.
- A relevant degree qualification, or a willingness to work towards one.
- Membership of the Chartered Institute of Housing (CIH).
For full details of the role requirements, please refer to the job description.
What we can offer you
We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
About Us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
- Own it – make it happen
- Improve it - move things forward
- Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.
How to apply
If you need any supporting submitting your application, please email.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
Specialist Housing Case Manager in Telford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Case Manager in Telford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Wrekin Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Wrekin Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Wrekin Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Wrekin Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Specialist Housing Case Manager in Telford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Wrekin Housing Group:Before hitting send, make sure to tailor your application specifically to Wrekin Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Wrekin Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
