Job Title: Receptionist Salary:£17,244.45per annum Location:Telford Hours:25 hours per week Shift Pattern: Monday to Friday, 12.30pm to 5.30pm Contract Type: Permanent
The Role
We are looking for a friendly, professional, and customer-focused Receptionist to join our team in Telford. As the first point of contact for visitors and customers, you will play a key role in creating a positive experience and ensuring the smooth day-to-day operation of our reception area. This is an excellent opportunity for an organised individual who enjoys working with people and delivering exceptional customer service.
A Day in the Life of a Receptionist
Your key responsibilities will include:
- Greeting visitors to the office in a professional, friendly, and timely manner, ensuring they receive the appropriate assistance.
- Maintaining a welcoming and tidy reception area, ensuring information displayed is accurate, relevant, and up to date.
- Following building security procedures by verifying visitor identities, ensuring all guests are signed in, and coordinating with colleagues to personally receive visitors.
- Responding to customer enquiries, both in person and through a variety of communication channels, in a timely and professional manner.
- Working closely with the Customer Services team to ensure customers receive the highest standard of service.
- Supporting the smooth running of the office by undertaking general reception and administrative duties as required.
About You
We're looking for someone who has:
- Previous experience working in a reception or customer service environment.
- Excellent customer service and communication skills.
- Strong IT skills, including Microsoft Word and Excel, with the ability to learn new systems quickly.
- The ability to multitask and effectively manage competing priorities.
- A professional and approachable manner.
- Strong organisational skills and attention to detail.
- The ability to work both independently and as part of a team.
Please see the job description for the full list of essential and desirable criteria.
What we can offer
- A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available.
- We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days) and bank holidays.
- We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
Please see our HPG Benefits page for more information.
About Us
We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
- Own it - make it happen
- Improve it - move things forward
- Live it - show understanding and compassion
We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.
Our Inclusive Culture
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.
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Receptionist in Telford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
