At a Glance
- Tasks: Lead and inspire teams to deliver exceptional maintenance services across various operational areas.
- Company: Join Housing Plus Group, a leading housing provider in the West Midlands.
- Benefits: Enjoy 25 days holiday, pension scheme, healthcare access, and more.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in operational delivery and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Salary: £46,256.26 per annum plus essential car user allowance
Location: Stafford, Telford and Wrekin
Hours: 36 hours per week
Contract: Permanent
Lead Change. Deliver Excellence. Shape the Future of Maintenance.
At Housing Plus Group, we're transforming the way we deliver repairs and maintenance services to 80,000 customers across our communities. We're looking for exceptional Maintenance Managers to join our growing leadership team. Our managers work across a range of operational services including Customer Contact Centres, Responsive Repairs and Planned Maintenance, bringing together people, performance and customer service to deliver outstanding outcomes.
Each role has a different operational focus, so we're looking for experienced leaders with transferable skills, fresh ideas and a passion for delivering exceptional services. Whether your background is in operational delivery, repairs, planned works, customer operations or service improvement, if you're an inspiring leader who enjoys making a difference, we'd love to hear from you.
What you'll be doing:
- Provide visible leadership across one of our maintenance functions, ensuring safe, efficient and customer-focused services are delivered every day.
- Customer Contact Centre Operations – leading service delivery, turning operational insight into action by analysing performance, challenging inefficiencies, improving right-first-time delivery and bringing together maintenance, fleet, supply chain and support teams to deliver outstanding services.
- Responsive Repairs – Leading and developing a dispersed maintenance team, working collaboratively with Housing and wider organisational teams to deliver responsive, customer-focused repairs while maximising right-first-time completion and service performance.
- Planned Maintenance – Leading teams delivering planned maintenance programmes, working in partnership with Responsive Repairs colleagues to deliver planned-on-demand works where they provide the most appropriate solution, ensuring a seamless customer journey, high-quality outcomes and value for money.
A successful Maintenance Manager will:
- Lead, inspire and develop high-performing teams.
- Drive operational performance through data and insight.
- Deliver excellent customer outcomes.
- Build strong relationships across Housing, Property, Estates and Customer Services.
- Solve problems, make informed decisions and continually improve the service.
- Champion safe working, compliance and quality.
Who we're looking for:
- Leads with energy, integrity and accountability.
- Inspires and develops people to achieve their best.
- Can adapt quickly to different operational environments.
- Uses data and insight to improve performance.
- Makes sound commercial and operational decisions.
- Thrives in a fast-paced environment where no two days are the same.
- Builds collaborative relationships across teams and services.
- Puts customers at the centre of every decision.
Please see the job description for the full list of essential and desirable criteria.
What we can offer you:
- 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period.
- Option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
About Us:
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours: Own it – make it happen. Improve it - move things forward. Live it – show understanding and compassion.
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.
All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
Closing Date: 24th August
Interview Date: 2nd September
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
Maintenance Manager in Telford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager in Telford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Maintenance Manager at Wrekin Housing Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Wrekin Housing Group or be willing to refer you for that Maintenance Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Wrekin Housing Group who’s on the lookout for their next Maintenance Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Maintenance Manager role at Wrekin Housing Group!
We think you need these skills to ace Maintenance Manager in Telford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Wrekin Housing Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Wrekin Housing Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Wrekin Housing Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
