At a Glance
- Tasks: Support teams, engage with customers, and manage tenancy services in a dynamic office environment.
- Company: Join Housing Plus Group, a leading housing provider in the West Midlands.
- Benefits: Earn £10.58 per hour, gain a Level 3 qualification, and enjoy 25 days holiday.
- Other info: Inclusive culture with excellent career development opportunities.
- Why this job: Make a real difference while kick-starting your career in a supportive team.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a proactive mindset.
The predicted salary is between 22000 - 22000 £ per year.
Job Introduction
Housing Apprentice – Build a career that makes a real difference
Location: Various locations across our Retirement Living Schemes
Salary: £10.58 per hour
Contract Type: Apprenticeship, 2 year fixed-term contract
At Housing Plus Group, We Create Places People Are Proud to Call Home.
Are you a great communicator with a passion for helping people and staying organised? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as a Housing Apprentice and become part of a team that makes a real difference!
As a Housing Apprentice, you’ll be right at the heart of our operations—supporting teams, engaging with customers, and gaining hands-on experience in a busy and friendly office environment. You’ll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.
What you’ll do:
- Deliver excellent customer service, answering queries with professionalism and empathy
- Support key administrative tasks, such as appointment booking, data entry, and document handling
- Help manage tenancy support services, assisting with lettings, rent queries, and resident requests
- Use IT systems to maintain accurate records and ensure efficient communication
- Learn how to guide people through debt relief options, grant applications, and financial planning
- Work collaboratively with colleagues and partners to improve service delivery
What you’ll gain:
- A Level 3 Housing and Property Qualification
- On the job training and real-world experience with guidance from experienced professionals
- Practical skills in administration, communication, and customer care
- Career development and progression opportunities
- A warm, inclusive team that values your growth and input
What we’re looking for:
- GCSE’s Grade 4 and above in English and Maths, or the equivalent is essential
- Strong communication and people skills
- The ability to stay organised and on top of tasks
- Confidence using computers, smartphones, and digital systems
- A friendly, proactive mindset and a passion for supporting others
- A commitment to regular attendance and personal development
- Full UK driving licence or willingness to work towards obtaining one
We can offer you:
- A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available.
- 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period.
- The option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
About Us:
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
- Own it – make it happen
- Improve it - move things forward
- Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do but is crucial to the success of any organisation.
Ready to Build Your Future? Apply now and learn skills that matter — with people who value who you are and what you bring.
If you need any supporting submitting your application, please email careers@hpg.org.uk
Closing date: 5th June
Assessment Centre: 16th July
Interview dates: 21st July to 23rd July
Applications may close early based on business requirements.
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
Housing Apprentice in Telford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work environment. As a Housing Apprentice, you'll not only gain valuable hands-on experience and a nationally recognised qualification but also enjoy a range of benefits including generous holiday entitlement, a contributory pension scheme, and access to employee healthcare resources. Join us in Telford, where your growth is valued, and every day presents an opportunity to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Apprentice in Telford
✨Tip Number 1
Get to know the company! Research Housing Plus Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Housing Apprentice, you'll be engaging with customers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries with professionalism and empathy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and care. Building relationships can give you insider knowledge and potentially lead to referrals—plus, it shows your commitment to the field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Housing Plus Group.
We think you need these skills to ace Housing Apprentice in Telford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re genuinely excited about the role and how it fits into your career goals.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match what we’re looking for. Use examples from your past that demonstrate your communication and organisational skills.
Be Professional Yet Friendly:While we love a friendly approach, remember to keep your tone professional. Show us that you can balance being approachable with maintaining a level of professionalism in your written communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wrekin Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Apprentice and the key responsibilities involved. Familiarise yourself with the company’s mission and values, especially their commitment to creating places people are proud to call home.
✨Show Off Your Communication Skills
As a Housing Apprentice, strong communication is crucial. During the interview, practice clear and confident responses. Use examples from your past experiences where you’ve successfully communicated or helped others, showcasing your empathy and professionalism.
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing questions in advance about the role and the team. This shows that you’re proactive and genuinely interested in how you can contribute to the organisation’s success.
✨Embrace the Culture
The Housing Plus Group values inclusivity and compassion. Be ready to discuss how you align with these values. Share any experiences that highlight your ability to work collaboratively and support diverse groups, as this will resonate well with the interviewers.
