At a Glance
- Tasks: Lead customer and business intelligence initiatives to drive strategic outcomes.
- Company: Join a forward-thinking organisation committed to inclusivity and employee support.
- Benefits: Enjoy 31 days holiday, pension scheme, and health perks.
- Other info: Be part of a dynamic team with a focus on collaboration and growth.
- Why this job: Make a real impact in the housing sector while shaping organisational strategy.
- Qualifications: Experience at Head of Service level and strong knowledge of housing regulations.
The predicted salary is between 74358 - 74358 £ per year.
Salary: £74,358 per annum plus 10% car allowance
Location: Stafford/Telford - Hybrid
Hours: 36 hours per week
Contract Type: Permanent
About the role
We have an exciting opportunity for a Head of Customer and Business Intelligence to join our leadership team.
What you’ll do
- Collaborate with the wider leadership team to deliver and implement organisational strategy
- Enable high performance by supporting leaders with insight, challenge, and services that drive positive outcomes
- Build strong partnerships with senior colleagues to achieve shared strategic goals
- Provide data-driven insight to influence decision‑making, operational planning, and service delivery
- Identify opportunities for improvement and recommend changes that support organisational integration and realisation of merger benefits
- Contribute to governance frameworks, policies, and systems across a complex organisation with diverse stakeholders
- Play an active role in wider organisational discussions, contributing beyond your specific area of expertise
About you
- At least two years’ experience operating at Head of Service level or above
- Strong knowledge of the housing sector, including regulatory and legal frameworks
- Extensive experience managing customer‑focused services such as engagement or complaints
- A solid understanding of key regulatory returns, including Statistical Data Return, Tenant Satisfaction Measures, and Complaints Annual Returns
- Experience leading and managing services within a regulated environment
What we can offer you
- 31 days holiday, bank holidays and three concessionary days over the Christmas period
- Option to join a contributory pension scheme
- Dedicated Employee Healthcare Portal
- Eye care vouchers
- Cycle to work scheme
- Inclusive culture
The Housing Plus Group is an inclusive employer committed to supporting all employees.
Head of Customer and Business Intelligence in Telford employer: Wrekin Housing Group
The Housing Plus Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 31 days of holiday and a contributory pension scheme. With a strong commitment to inclusivity and a collaborative work culture, employees are empowered to contribute to meaningful organisational strategies while enjoying the flexibility of a hybrid working model in the vibrant Stafford/Telford area.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer and Business Intelligence in Telford
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Wrekin Housing Group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Head of Customer and Business Intelligence in Telford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Wrekin Housing Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Wrekin Housing Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Wrekin Housing Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
