Wrekin Housing Group in Telford is seeking an experienced Customer Service Team Leader to guide a team of Customer Resolution Officers and Receptionists. You will drive service excellence, coach colleagues, and ensure enquiries and complaints are resolved efficiently across multi-channel communications.
The role requires leadership in a fast-paced environment with a focus on delivering outstanding customer experiences and continuous improvement.
Customer Service Team Leader: Drive First Contact Excellence in Telford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
