Analyst in Telford

We’re excited to offer an opportunity for an enthusiastic and talented Analyst to join our Business Insight Team. We’re looking for someone who is passionate about data, driven by curiosity, and committed to helping us use insight to make better decisions. If you enjoy working collaboratively, solving problems, and turning data into meaningful recommendations, we’d love to hear from you.

As part of a supportive and growing team, you’ll play a key role in helping us better understand our services, customers, and performance, ultimately supporting the delivery of excellent outcomes across the organisation.

As an Analyst, you’ll work within one of our specialist areas: Homes – property, investment and repairs; Care and Central Services; Customer – helping us better understand our customers and the services they use. The Business Insight Team is central to delivering our refreshed approach to Data and Business Intelligence. In this role, you’ll work closely with colleagues across the organisation to provide data-driven insights, maintain and develop reporting solutions, and analyse information that supports evidence-based decision making.

Your responsibilities will include:

• Ensuring all existing reporting is working effectively
• Analysing data to identify trends, patterns and opportunities for improvement
• Producing data extracts and insights to support service reviews and demand analysis
• Supporting the delivery of the Performance Reporting Framework by assisting with dashboards, measures and analysis

We’re looking for someone who brings strong analytical skills, a collaborative mindset, and a passion for using data to drive improvement.

Minimum of 2 years’ experience in a technical analytical or data-focused role

Advanced Excel skills, with experience of tools such as Power BI

Strong experience delivering analytical work, including trend analysis, demand modelling and identifying service drivers

SQL skills, with the ability to understand code and extract data

Good understanding of data governance and regulatory requirements relating to data

Experience working with KPI data, performance reporting and/or regulatory returns

Strong knowledge of data management principles, including validation, review and refresh processes

Excellent analytical and problem-solving skills, with the ability to translate data into meaningful insight

Exceptional attention to detail and commitment to data accuracy

Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment

A collaborative approach, with strong relationship-building and stakeholder management skills

A naturally inquisitive mindset and interest in data, technology and predictive analytics

Understanding of the housing sector and the regulatory and legislative frameworks within which we operate

What we can offer you:

• 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period
• Option to join our contributory pension scheme
• Access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes. We create places people are proud to call home.

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture that is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we support our staff and include networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.