At a Glance
- Tasks: Handle customer enquiries and deliver same-day repair services through various communication channels.
- Company: Wrekin Housing Group, dedicated to service excellence and community building.
- Benefits: Competitive salary, flexible hours, and a focus on customer experience.
- Other info: Permanent role with opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives by resolving issues quickly and effectively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29000 - 30000 £ per year.
Wrekin Housing Group is recruiting a Resolution Officer for our Stafford location. This permanent role offers both full-time and part-time hours with a salary of £32,350 per year. You will handle customer enquiries and deliver the Same Day Repair Service, providing first-contact resolution via phone, chat or email within our Quality Framework. The role supports the Customer Experience Directorate, focusing on service excellence, helping us build more homes, and maintaining a financially sustainable organisation.
Resolution Specialist — Same‑Day Repair & First Contact in Stafford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
