Overview
Housing Assistant role. Location: North and South Regions including Staffordshire, Wolverhampton, Dudley and Stoke-on-Trent. Hours: 36 hours per week. Contract: Permanent.
Responsibilities
As a Housing Assistant, you will play a key role in supporting the Housing Team to deliver an outstanding tenant-focused housing management service. You will act as a first point of contact for residents, helping to resolve a wide range of tenancy-related queries and providing excellent customer service. The role offers a balance of administration, case management, and occasional community-based activities, giving you the opportunity to build relationships with residents and support positive outcomes.
- Respond to customer enquiries and tenancy-related queries.
- Support Housing Officers with case management activities.
- Maintain accurate records and housing management systems.
- Assist with tenancy administration and resident communications.
- Help identify and resolve customer issues at the earliest opportunity.
- Support the delivery of high-quality housing services within local communities.
- Work collaboratively with colleagues and external partners to achieve positive customer outcomes.
What we are looking for / Qualifications
We are seeking someone who is passionate about delivering excellent customer service and committed to supporting residents. You\'ll ideally have:
- A sound understanding of the challenges facing the housing sector and the regulatory and legal frameworks within which housing providers operate. (Essential)
- The ability to identify, discuss, and manage potential business risks. (Essential)
- GCSEs (Grade A-C/9-4) in English and Mathematics. (Essential)
- Experience working in a customer-focused environment. (Desirable)
- Strong communication, organisation, and problem-solving skills. (Essential)
- A full driving licence. (Desirable)
- Please see the job description for the full list of essential and desirable criteria.
What we can offer you
- 25 days holiday (increasing with service, up to 31 days), bank holidays and three concessionary days over the Christmas period.
- Option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
- HPG Benefits page for more information.
About Us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes, and a bold vision for the future. We create places people are proud to call home. Our behaviours are: Own it – make it happen; Improve it – move things forward; Live it – show understanding and compassion.
Inclusive Culture
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves. Our employee networks include LGBTQ+ groups, disability positive, heritage and culture, and allies’ network.
Housing Assistant in Stafford employer: Wrekin Housing Group
At Housing Plus Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and residents alike. Located in the picturesque Church Stretton, our Maintenance Engineer role provides not only competitive benefits such as a contributory pension scheme and comprehensive training opportunities but also the chance to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values independence, dignity, and personal growth in a nurturing environment.
